Debdip Mukherjee

• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Prepared annual budgets with controls to prevent overages.
• Maintain region level PnL
• Maintaining end to end operation's and last mile delivery for the entire region

Looking after the entire Home Inspections for West Bengal. Handling a team of 38 team members and driver the entire business of West Bengal. Managing almost 650+ inspections month on month and maintaining the entire procurement with an average conversion of 25-28% with highest NPS in the East Region and maintaining the positive CM and EBIDTA of 15-18%. Simultaneously worked with the cross functional teams to generate maximum revenues for the hub in terms of procurements, deal closure and margins for better PnL portfolio for the region.

• Looking after the entire used car procurements for Kolkata. Handling multiple stores in Kolkata . Major KRA’s are-
• PnL Accountability
• C2B Operations
• Dealer Grievance
• Portfolio Management
• Pricing Management
• Escalation Matrices
• Stock Management
• Negotiations.
  

• As an Area Business Manager I look after 11 cities operation for Odisha Hub, India. Major
  KPI's are-
  Team Management,
  PnL Accountability,
  Stock Management,
  Portfolio Management,
  Revenue and Pricing Management,
  Guest Experiences and
  Escalation Matrices.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Integrated innovative ideas to accomplish corporate and individual objectives.

• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Prepared annual budgets with controls to prevent overages.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.

• As an AGM( Area General Manager) I worked with New City Opening Team and launch Puri City in Odisha. Signed 1055 rooms in Puri city with BD Team. Also helped the transformation team to give the perfect visibility of OYO branding in the entire city and
  make the Puri Dham the OYO city for the guests.
• Streamed line the entire operation of the
  city by educating the owners and the PMs of the properties in terms of inventory management, guest services, grooming and reconciliation part and achieve highest NPS
  numbers with lowest unhappy numbers month on month and handling a portfolio of 2000 rooms in Puri City.
• Looking after the entire portfolio management, escalation matrices, pricing management, revenue management and maintain positive CM( Contribution Margin) for the city

• Performed statistical analyses to gather data for operational and forecast team needs.
• Maintaining PnL and entire operations
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Implemented several promotional events to attract and increase more guests’ footfall
• Increased delivery sales by 40% with special displays and promotions

• Looking after entire store level operations,
• Managed F&B Outlet team in all aspects of the department and ensured service standards are followed
• Handled guest concerns and reacted quickly and professionally
• Balanced operational, administrative and colleague needs
• Maintaining 35 lacks store level PnL
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
• Carefully interviewed, selected, trained and supervised staff.