Debika Chakraborty
Retail Sales Associate
Kolkata
Summary
Brand sales professional with proven track record of enhancing brand recognition and driving sales growth. Adept at developing and executing sales strategies that align with company goals. Valued for team collaboration, adaptability, and results-oriented mindset. Skills include customer relationship management and strategic planning.
Overview
8
8
years of professional experience
1995
1995
years of post-secondary education
1
1
Language
Work History
Customer Care Executive
Vodafone
04.2017 - 03.2020
- Three years plus of working experience with Vodafone as a customer care executive.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Left due to COVID era.
Computer Data Entry Operator
Maa Mansa Trading Agency.
08.2020 - 07.2021
- Company Overview: Lottery Agency.
- Three years of working experience with Maa Mansa Trading (lottery agency).
- Increased overall efficiency by identifying and reporting system issues that hindered smooth data entry operations.
- Supported the Sales and Accounts department as needed, demonstrating adaptability and versatility in handling varied assignments.
- Left to shift the family to Kolkata City.
Brand Promoter
CPM Agency for The Gift Studio (TGS), Orion India and Loreal.
10.2021 - 06.2024
- Three years plus of working experience with TGS, Orion India, and L'Oréal as a brand promoter.
- I worked under the CPM Agency.
- Worked in prestigious locations like Park Street (Nature Basket), BB Lake Mall, Hiland Park, and Park Circus (Spencers - Quest Mall).
- Boosted brand awareness by implementing targeted marketing strategies and engaging promotional events.
- Assisted in the development of eye-catching visual merchandising displays to attract customers and drive sales growth.
- Successfully handled all the stores in crisis situations and was recognized as a Development Promoter in a crisis.
Brand Promoter
NMIMSPL for The HUL - Streax Brand Range
07.2024 - Current
- Currently, I am working as a brand promoter for the Streax brand range of the company.
- Increased consumer understanding of product benefits through clear communication of features during presentations and demonstrations.
- Generated positive word-of-mouth referrals by consistently providing an exceptional customer experience during promotional events.
- Developed strong relationships with key influencers, resulting in increased brand recognition and advocacy.
- Analyzed market trends and competitor activity to identify opportunities for brand differentiation and growth.
Education
10th -
Skills
Customer response
Interests
Hobbies: Listening music, Cooking
Disclaimer
I hereby state that all the above information is correct with best of my knowledge.
Accomplishments
- Resolved product issue through consumer testing.
- Achieved target through effectively helping with brand promotion.
- Supported and coordinated with the other brands in absence of the co-promoters.
- Documented and resolved Customer feedback of the converted consumers which led to add new business.
Listening to music and Cooking
Love to listen to Rock music. Light musics in good tunes of old and modern times.
Cooking of traditional Bengali cuisines.
Other mouth watering recopies are the choice in the off days.
Timeline
Brand Promoter
NMIMSPL for The HUL - Streax Brand Range
07.2024 - Current
Brand Promoter
CPM Agency for The Gift Studio (TGS), Orion India and Loreal.
10.2021 - 06.2024
Computer Data Entry Operator
Maa Mansa Trading Agency.
08.2020 - 07.2021
Customer Care Executive
Vodafone
04.2017 - 03.2020
10th -
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