DEBOSMITA BASAK
Rajajinagar 2nd stage Bangalore
Summary
Results-driven and customer-focused banking professional with 2.6+ years of experience at Axis Bank in relationship management, sales, customer service, and banking operations. Proven ability to build strong customer relationships, identify financial needs, achieve business targets, and ensure regulatory compliance while delivering exceptional customer service.
Overview
2
2
years of post-secondary education
3
3
years of professional experience
Work History
Assistant Manager
Axis Bank Ltd.
Bangalore
09.2023 - Current
- Process customer transactions accurately and efficiently while ensuring excellent customer service.
- Resolve customer queries promptly and provide effective banking solutions.
- Build and maintained strong customer relationships, enhancing customer loyalty and satisfaction while meeting business and service objectives.
- Supported branch operations and contributed to business growth through proactive customer engagement and effective cross-selling of banking products.
- Supported business growth through customer engagement and cross-selling initiatives.
- Handle KYC/AML documentation, compliance-related approvals, and customer due diligence.
- Ensure adherence to RBI guidelines and internal compliance policies.
- Maintain high audit standards by ensuring complete regulatory compliance.
- Perform day-end verification of high-value transactions, cash transactions, RTGS/NEFT, and non-base branch transactions.
- Monitored suspicious transactions, identified potential money laundering activities, and reported fraudulent or suspicious accounts to ensure regulatory compliance.
Education
Bachelor of Commerce -
Shri Sikhshayatan College
Kolkata 07.2020 - 07.2022
Skills
- Banking Sales & Cross-selling
- Regulatory Compliance
- Operational Compliance
- Banking Operations
- Banking Sales & Cross-selling
- Customer Relationship Management
- Customer Engagement
- Team Leadership
- Team Leadership
Key Highlights
- Managed customer transactions and banking operations with a strong focus on accuracy and compliance.
- Handled KYC/AML verification, customer due diligence, and regulatory documentation.
- Maintained high audit standards and ensured adherence to RBI guidelines.
- Supported business growth through customer engagement and cross-selling initiatives.
Timeline
Assistant Manager
Axis Bank Ltd.
09.2023 - Current
Bachelor of Commerce -
Shri Sikhshayatan College
07.2020 - 07.2022