DEDSUNG ISWARY
Bengaluru
Summary
Developed skills in fast-paced, high-pressure environment, focusing on operational efficiency and team leadership. Demonstrated ability to manage complex projects and streamline processes for optimal performance. Seeking to transition into new field, leveraging project management and strategic planning expertise.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Operations Executive
Spotops Digital
08.2023 - Current
- Collaborated with cross-functional teams to implement process improvements, resulting in increase in operational efficiency
- Created and delivered regular reports on logistics performance, highlighting key areas of improvement and recommending action plans
- Coordinated with internal and external teams to resolve operational issues, reducing delays and customer complaints
- Introduced cost-saving initiatives that resulted in reduction in transportation and logistics expenses
- Trained and mentored team members, improving their understanding of logistics processes and fostering a culture of continuous improvement
- Collaborated with sales teams to develop effective strategies for increasing market share in competitive industries.
Operation Executive
Ekodus Technology Pvt Ltd
06.2022 - 06.2023
- Respond to customer queries related to ticket bookings, cancellations, and changes
- Provide detailed information on available products and services to customers
- Assist customers with troubleshooting issues related to the booking process, payments, and confirmations
- Maintain and update customer records accurately in the system
- Resolve customer complaints or concerns in a professional and timely manner
- Assigned delegates to manage high volume of e-mails and call transfers.
Education
MBA - Human Resources Management
Amity University
Noida, India 05.2025
BBA - Human Resources Management
Dibrugarh University
Guwahati, Assam 05.2023
Skills
- Advanced Excel
- Team Leadership
- Management
- Operations management
- Logistics management
- Talent acquisition
- Operational excellence
- Customer relations
Certification
Certificate in Advanced Excel, Amity University
Accomplishments
- Cost-Saving Initiatives, Successfully implemented cost-saving initiatives, leading to significant reductions in logistics expenses.
- Operational Efficiency, Enhanced operational efficiency through strategic process improvements and team mentoring.
Timeline
Senior Operations Executive
Spotops Digital
08.2023 - Current
Operation Executive
Ekodus Technology Pvt Ltd
06.2022 - 06.2023
MBA - Human Resources Management
Amity University
BBA - Human Resources Management
Dibrugarh University
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