Deeksha Mishra
Bhiwadi
Summary
An accomplished recruitment professional with nearly 2 years of experience in both international and domestic hiring, specializing in relationship building, global recruitment processes, and fulfilling diverse hiring needs across industries such as semiconductors, oil & gas, pharmaceuticals, fintech, edtech, and startups.
Alongside this, I bring hands-on experience at BookMyForex, where I managed customer interactions for forex cards, foreign currency exchange, and remittance services. Skilled in client handling, compliance (KYC), and end-to-end transaction support, I combine strong communication abilities with financial service expertise to deliver seamless customer experiences and drive business growth.
Overview
4
4
years of professional experience
Work History
Inside Sales Executive
Book My Forex
11.2024 - Current
- Assisted customers with purchasing and reloading forex cards, explaining benefits, usage, and applicable charges.
- Handled foreign currency exchange transactions, ensuring competitive rates and accurate processing.
- Managed inward and outward remittance requests, guiding clients through documentation and compliance requirements.
- Provided end-to-end support for international money transfers, including education payments, travel, and business remittances.
- Verified customer documents in line with KYC (Know Your Customer) and regulatory guidelines.
- Resolved customer queries related to exchange rates, transaction status, card issues, and refunds.
- Coordinated with backend teams and banking partners to ensure smooth and timely transaction processing.
- Maintained accurate records of transactions and ensured adherence to RBI and FEMA guidelines.
- Built and maintained strong customer relationships, ensuring high satisfaction and repeat business.
- Upsold relevant forex products such as multi-currency cards, travel insurance, and remittance services.
International Recruitment Executive
Seitz GmbH
04.2024 - 10.2024
- Handling hirings across the US, Germany, Indonesia and the APAC region from India.
- Sourcing candidates via LinkedIn Recruiter, conducting thorough screening, coordinating interviews and managing the recruitment process.
- Working closely with the International Recruitment specialist and HR Manager for the roles assigned to me.
- Working on the “Setter and Closure” project, Conducting Interviews for Lead Manager and reaching out to managers in the hospitality industry.
- Managing social media presence, including crafting articles, blogs, and weekly posts to enhance brand visibility and engagement.
Editorial Assistant
URDO Publication Services
06.2023 - 01.2024
- Handled the main Publication of URDO Publication services of foreign department.
- Engagement with foreign clients who were PHD holders, teachers, professors and many more educated people.
- Trained 1 associate under to reduce my work thoroughly.
- Working for the publication. I used to tell them the perfect journal according to their subject area and guide them accordingly.
HR Recruiter
Star Angel Production
04.2022 - 05.2023
- Identify hiring needs
- Prepare job descriptions
- Create a recruitment plan
- Start searching for candidates
- Recruit top candidates
- Conduct phone screenings
- Onboard the new employee
Education
Bachelor of Business Administration -
DPG Institute of Technology and Management, Maharishi Dayanand University
01-2022
CBSE – XII - undefined
Delhi Public School
Rewari01-2019
CBSE - X - undefined
Delhi Public School
Rewari01-2017
Skills
Skilled in using job boards and social media platforms such as LinkedIn and Naukri for candidate sourcing
Experienced with online sourcing techniques (Boolean and Non-Boolean searches)
Proficient in email communication platforms (Outlook, Gmail) and collaboration tools (Microsoft Teams, Zoom, Google Meet)
Timeline
Inside Sales Executive
Book My Forex
11.2024 - Current
International Recruitment Executive
Seitz GmbH
04.2024 - 10.2024
Editorial Assistant
URDO Publication Services
06.2023 - 01.2024
HR Recruiter
Star Angel Production
04.2022 - 05.2023
CBSE – XII - undefined
Delhi Public School
CBSE - X - undefined
Delhi Public School
Bachelor of Business Administration -
DPG Institute of Technology and Management, Maharishi Dayanand University