Deeksha Sharma
Kishtwar
Overview
7
7
years of professional experience
1
1
Certification
Work History
Deputy Manager
ICICI BANK LTD
Kishtwar
2023.02 - Current
- Managed daily banking operations to elevate customer satisfaction levels.
- Supervised cash handling processes, ensuring accuracy and security throughout transactions.
- Monitored transaction processes, promptly identifying and resolving discrepancies.
- Prepared monthly progress reports, detailing achievements against established targets.
- Implemented CRM tools to optimize communication and track sales activities.
- Developed marketing strategies for new financial products to enhance market presence.
- Conducted regular sales meetings to evaluate goals and performance metrics.
- Established and maintained relationships with key clients to foster loyalty.
ASSISTAANT MANAGER
ICICI BANK LTD
Kishtwar
2022.02 - 2025.03
- Ensured compliance with banking regulations while managing daily operations.
- Developed strategic initiatives to enhance customer service experiences.
- Analyzed performance metrics to drive process improvement initiatives.
- Coordinated marketing campaigns to effectively promote branch services.
- Managed team schedules to optimize daily operations and workflow efficiency.
- Facilitated regular team meetings to address goals, challenges, and progress updates.
- Identified areas for operational improvement to boost efficiency gains.
- Resolved customer issues promptly, enhancing satisfaction through friendly service.
Branch Relationship Executive
STATE BANK OF INDIA
Kishtwar
2021.02 - 2022.12
- Maintained precise records of customer transactions and interactions, supporting effective account management.
- Facilitated account openings and closures in accordance with bank policies, ensuring compliance.
- Cultivated relationships with clients, leading to improved satisfaction and retention.
- Promoted credit card products to customers, contributing to increased sales volume.
- Implemented innovative strategies to boost credit card sales performance.
- Evaluated market trends to uncover new business opportunities.
Software Instructor
NATIONAL INDUSTRIAL TRANING AND CONSULTANCY INSTITUTE OF TECHNOLOGY JAMMU
JAMMU
2019.01 - 2021.01
- Completed day-to-day duties accurately and efficiently.
- Instruct designers in developing civil engineering plans for commercial and residential projects.
- Coordinated with clients to understand project requirements, and provided design solutions.
- Utilized AutoCAD and Civil 3D software to create detailed drawings and models for site developments and infrastructure projects.
Education
Bachelor of Technology - Civil Engineering
KENDRIYA VIDHYALAYA DUL HASTI POWER STATION NHPC
KISHTWAR2019-08
Skills
- Banking operations
- Customer relationship management
- Performance analysis
- Marketing strategy and tactics
- CRM implementation
- Regulatory compliance
- Sales forecasting
- Team leadership and motivation
- Strategic thinking
Certification
- I have qualified the exam of the Insurance Regulatory and Development Authority of India (IRDAI) in August 2024
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Deputy Manager
ICICI BANK LTD
2023.02 - Current
ASSISTAANT MANAGER
ICICI BANK LTD
2022.02 - 2025.03
Branch Relationship Executive
STATE BANK OF INDIA
2021.02 - 2022.12
Software Instructor
NATIONAL INDUSTRIAL TRANING AND CONSULTANCY INSTITUTE OF TECHNOLOGY JAMMU
2019.01 - 2021.01
Bachelor of Technology - Civil Engineering
KENDRIYA VIDHYALAYA DUL HASTI POWER STATION NHPC