Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Deeksha Sharma

Deeksha Sharma

Kishtwar

Overview

7
7
years of professional experience
1
1
Certification

Work History

Deputy Manager

ICICI BANK LTD
Kishtwar
02.2023 - Current
  • Managed daily banking operations to elevate customer satisfaction levels.
  • Supervised cash handling processes, ensuring accuracy and security throughout transactions.
  • Monitored transaction processes, promptly identifying and resolving discrepancies.
  • Prepared monthly progress reports, detailing achievements against established targets.
  • Implemented CRM tools to optimize communication and track sales activities.
  • Developed marketing strategies for new financial products to enhance market presence.
  • Conducted regular sales meetings to evaluate goals and performance metrics.
  • Established and maintained relationships with key clients to foster loyalty.

ASSISTAANT MANAGER

ICICI BANK LTD
Kishtwar
02.2022 - 03.2025
  • Ensured compliance with banking regulations while managing daily operations.
  • Developed strategic initiatives to enhance customer service experiences.
  • Analyzed performance metrics to drive process improvement initiatives.
  • Coordinated marketing campaigns to effectively promote branch services.
  • Managed team schedules to optimize daily operations and workflow efficiency.
  • Facilitated regular team meetings to address goals, challenges, and progress updates.
  • Identified areas for operational improvement to boost efficiency gains.
  • Resolved customer issues promptly, enhancing satisfaction through friendly service.

Branch Relationship Executive

STATE BANK OF INDIA
Kishtwar
02.2021 - 12.2022
  • Maintained precise records of customer transactions and interactions, supporting effective account management.
  • Facilitated account openings and closures in accordance with bank policies, ensuring compliance.
  • Cultivated relationships with clients, leading to improved satisfaction and retention.
  • Promoted credit card products to customers, contributing to increased sales volume.
  • Implemented innovative strategies to boost credit card sales performance.
  • Evaluated market trends to uncover new business opportunities.

Software Instructor

NATIONAL INDUSTRIAL TRANING AND CONSULTANCY INSTITUTE OF TECHNOLOGY JAMMU
JAMMU
01.2019 - 01.2021
  • Completed day-to-day duties accurately and efficiently.
  • Instruct designers in developing civil engineering plans for commercial and residential projects.
  • Coordinated with clients to understand project requirements, and provided design solutions.
  • Utilized AutoCAD and Civil 3D software to create detailed drawings and models for site developments and infrastructure projects.

Education

Bachelor of Technology - Civil Engineering

KENDRIYA VIDHYALAYA DUL HASTI POWER STATION NHPC
KISHTWAR
08-2019

Skills

  • Banking operations
  • Customer relationship management
  • Performance analysis
  • Marketing strategy and tactics
  • CRM implementation
  • Regulatory compliance
  • Sales forecasting
  • Team leadership and motivation
  • Strategic thinking

Certification

  • I have qualified the exam of the Insurance Regulatory and Development Authority of India (IRDAI) in August 2024

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Deputy Manager

ICICI BANK LTD
02.2023 - Current

ASSISTAANT MANAGER

ICICI BANK LTD
02.2022 - 03.2025

Branch Relationship Executive

STATE BANK OF INDIA
02.2021 - 12.2022

Software Instructor

NATIONAL INDUSTRIAL TRANING AND CONSULTANCY INSTITUTE OF TECHNOLOGY JAMMU
01.2019 - 01.2021

Bachelor of Technology - Civil Engineering

KENDRIYA VIDHYALAYA DUL HASTI POWER STATION NHPC

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Deeksha Sharma