Deekshith K Prem
Kerala
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager ( Apple Program Kerala )
Channelplay India Pvt Ltd
01.2023 - Current
- Leadership: Hiring and training, encouraging employees, and setting goals
- Evaluation: Assessing the performance of people or business functions
- Conflict resolution: Addressing conflicts, including those between team members, to maintain a positive work environment
- Operational Processes—Leaves, Shuffling, Attendance, Training
- Communication: Cascading communication across the organization to provide clarity on expectations, objectives, and vision
- Knowledge Sharing Best Practices
- Market Visits — Ownership of driving sales & store hygiene via iPros & Owners
- Recruitment (First level interviews)
Senior IPro
Channelplay India PVT Ltd
08.2019 - 01.2023
- Handling a team based on region to implement sales strategies and helping them to achieve their targets
- Working together with ASM's for the smoother transition of program
- Driving Sales target of the team
- Driving sales by own and customer delight
Apple Solution Consultant
ManpowerGroup
01.2015 - 08.2019
- introduce customers to Apple products and services, and help consumers and businesses be more productive and creative.
- Provide solutions to the customer needs by keeping Apple values in mind
- Keeping in mind customer as centre stage , giving them a great apple experience
- Driving sales target and customer delight
- Keeping store Fixture hygiene perfect for great customer experience
- Learning and skills development
Samsung Experience Consultant
IKYA Human Capital Solutions
10.2014 - 11.2015
- Building and maintaining relationships with customers, acting as a trusted advisor, and offering expertise and support throughout the sales process
- Negotiating deals with customers while ensuring the company maximizes profits
- Focuses sales efforts by studying existing and potential volume of dealers
- Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
Delivery Executive
Chicking India Pvt Ltd
03.2012 - 09.2014
- Managed complex delivery for given clients
Education
Bachelor of Arts - English Literature
Rabindranath Tagore University
Madhya Pradesh06.2023
High School Diploma -
SDPY HSS
Kochi 03.2010
Skills
- Operations Management
- Employee Performance Evaluations
- Employee Scheduling
- Recruiting and interviewing
- Sales Reporting
- Sales Strategies
- Succession Planning
- Business Development
- Team motivation
- Sales Growth
- Retail Operations
- Staff Management
Certification
Apple iPro Program Workshop
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Tamil
Intermediate (B1)
Timeline
Assistant Manager ( Apple Program Kerala )
Channelplay India Pvt Ltd
01.2023 - Current
Senior IPro
Channelplay India PVT Ltd
08.2019 - 01.2023
Apple Solution Consultant
ManpowerGroup
01.2015 - 08.2019
Samsung Experience Consultant
IKYA Human Capital Solutions
10.2014 - 11.2015
Delivery Executive
Chicking India Pvt Ltd
03.2012 - 09.2014
Bachelor of Arts - English Literature
Rabindranath Tagore University
High School Diploma -
SDPY HSS
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