Deepa Adhikari
Rohini
Summary
Dynamic Senior Executive with a proven track record at ICICI Bank, excelling in fraud investigation and customer satisfaction. Recognized for innovative problem-solving and effective communication, I successfully coordinated with law enforcement to enhance investigative outcomes, demonstrating strong relationship-building skills and meticulous invoice management.
Overview
5
5
years of professional experience
Work History
Senior Executive
I-Process Services India Private Limited
New Delhi
10.2021 - 11.2022
- Company Overview: (ICICI Bank)
- Got appreciation letter from Rajasthan police to save money while working at ICICI Bank
- (ICICI Bank)
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained detailed records regarding investigations, including evidence collected and investigative techniques used.
- Coordinated with law enforcement and other external agencies to support fraud investigations and prosecutions.
Process Developer
Genpact India Private Limited
Gurugram
05.2020 - 10.2021
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Developed new tracking methods to obtain long-term information about performance.
- Reviewed and verified invoices for accuracy, completeness, and compliance with company policies.
- Monitored incoming emails and faxes for unpaid invoices or billing disputes.
Computer Operator
Raj Aryan & Associates
Delhi
01.2018 - 04.2020
- Implemented backup procedures to protect data from loss or corruption.
- Managed email accounts by creating aliases, forwarding emails or resetting passwords.
Education
MCOM -
IGNOU University
01.2022
BCOM -
Delhi University
01.2019
12th -
CBSE
01.2016
10th -
CBSE
01.2014
Skills
- Fraud investigation
- Customer satisfaction
- Invoice management
- Effective communication
- Creative problem solving
- Time management
- Relationship building
- Computer skills
Accomplishments
- Got appreciation letter from Rajasthan police to save money while working at ICICI Bank.
- Got achievement while doing computer application program for presentation.
- Got many achievement in sports (Athlete, Kho-kho) and many other activities at schooling.
Strengths
- Diligent
- Versatile
- Communication in every situation
Languages
- English
- Hindi
Hobbies and Interests
- Playing outdoor games
- Travelling
- Typing
Carrier Objective
To carve out myself into corporate world and achieve a position in an organization, that is challenging, long term and growth oriented career in the field of all kind of banking related works, and other allied work and to take up challenging job profile to contribute towards organization and personal growth.
Personal Information
- Father's Name: Mr. Jaipal Singh
- Mother's Name: Mrs. Jivanti Devi
- Date of Birth: 11/23/99
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Senior Executive
I-Process Services India Private Limited
10.2021 - 11.2022
Process Developer
Genpact India Private Limited
05.2020 - 10.2021
Computer Operator
Raj Aryan & Associates
01.2018 - 04.2020
MCOM -
IGNOU University
BCOM -
Delhi University
12th -
CBSE
10th -
CBSE
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