Deepa B

Experienced and dedicated professional with over 15 years of experience in pivotal roles across IT Service Management AI, Data Analytics, Storage, and industries. Skilled in understanding client needs, providing strategic guidance, and delivering tailored solutions to achieve business objectives. Adept at managing large teams, stakeholder engagement, and project delivery, with a focus on meeting SLAs and improving operational efficiencies. Recognized for building strong client partnerships and driving continuous improvement initiatives.

Business Acumen Project

• Created content for end-to-end sales motion, how the sales motion works
• Created content on competitive awareness and market research content for Dell EMC product

Capacity Planning Project 

• Analyzed the volume pattern for a division and forecast the volumes for the next quarter
• Capacity planning for the forecast volume

Technical Solution Deck Project

• Created template for technical solution deck and worked with global stakeholders for sign off
• Socialized and marketed the TSD for internal usage and for customer presentation

Part of the SDE led ‘Go Green' project on Pre-Emptive Metrics

• This required driving and reporting the following metrics - Forecasting Accuracy%, SLA for High Priority Tickets% & Open Tickets%
• Initiated and successfully closed the CIPs for 3 of pre-emptive metrics (Case Log Accuracy%, Open Ticket% and % of Tickets Closed)

• Recognized under the Results Category, for driving a sales campaign for a commercial customer (01/2020)
• Received a Delight award under Winning Together Category, for closing a deal worth $43M for an enterprise customer (10/2019)
• Received a Bravo award under Winning Together Category, for driving and leading the Technical Solution Deck that came from the South Division as a pilot. The deck was greatly appreciated by the SE Leadership which lead to piloting the same in other Divisions across Americas (10/2018)
• Recognized with the “Leading the Way - Bronze" award by Tom Egan (Senior Vice President, Global ITO Delivery) for improving the SLA for Severity 4 and avoiding financial penalties
• Recognized by the Symantec Global Ops Manager (Billie-Jean Duke-Becker) for significantly improving the SLA for Severity 4 and avoiding financial penalties for the months of November'12, December'12 and January'13

• Specialist - Cloud Architect, Cloud Infrastructure Version 3.0 (DCS-CA) - Apr'21
• ITIL Service Design (ITIL-SD) - Jul'17
• ITIL Service Strategy (ITIL-SS) - Jul'17
• Information Storage & Management - Aug'15
• ITIL v3 Foundations - Jan'12

• Launched the "Girl Power" Initiative in Bangalore, aiming to support girls' education and raise awareness about their well-being.
• Been a part of Tree plantation event at Bidadi in partnership with Save Trees NGO, which was organized by Planet ERG India.
• Helping convert some of the e-books into audio format. During the pandemic, while most of us worked from home, we used this opportunity to engage with students from various fields through our voices.
• Writing Motivational/Inspirational letters to students