Deepa Kaladevi

Client – Amgen, Inc. (Healthcare): June 2020 to Present

Role: Business Analyst

Products used: Benchling, CoreLIMS.

• Played a key role in the HTB-to-Benchling application upgrade, contributing to requirement analysis, enhancement planning, and coordinating migration activities to ensure alignment with client objectives, and successful delivery.
• Conduct business analysis to identify opportunities and define solutions for enhancing functionalities in Benchling and CoreLIMS systems.
• Collaborate with clients to optimize scientific workflows, and ensure alignment between business needs and system capabilities.
• Translate client requirements into actionable tasks for implementation teams, supporting system upgrades, and new feature rollouts.
• Lead and support functional and user acceptance testing (UAT) to validate enhancements, and ensure quality delivery.
• Provide direction to development teams, and troubleshoot issues across the UI, database, and server logs to ensure smooth operations.

Client – Sanofi (Healthcare): January 2021 to June 2021.

Role: Techno-Functional Analyst

Products Used – IDBS ABase v8.0.2.

• Developed custom templates in ABase v8.0.2 using Excel VBA for screening data management.
• Managed administrative configurations, including user roles, groups, protocols, and dictionaries.
• Coordinated with vendors to address bug fixes and implement configuration changes.

Client – Amgen, Inc. (Healthcare): April 2020 to January 2021.

Role: Techno-Functional Analyst

Products Used – IDBS ELN v10.3, v10.5, Perkin Elmer ELN v13.9, ServiceNow (ISM), JIRA Board, Confluence.

• Led the IDBS E-Workbook upgrade from v10.3 to v10.5.1, including validation (IQ, OQ, PQ), ALM execution, and vendor coordination for issue resolution.
• Administered and supported ELN platforms (IDBS and Perkin Elmer), ensuring system stability and compliance across GxP and non-GxP environments.
• Provided L2/L3 support, performed incident management, and resolved production issues across UI, database, and infrastructure layers.
• Directed change implementations, developed new functionalities, and collaborated with cross-functional teams for seamless delivery.
• Mentored team members conducted training sessions and managed onboarding for new joiners.
• Handled system administration tasks, including certificate renewals, user and folder management, and vocabulary updates.

Client – GlaxoSmithKline (Health Care): 10/2017 to 04/2020.

Role: Production Support Analyst.

Products Used – PerkinElmer ELN v13.1 and v13.9, IDBS e-Workbook v10.5, WatsonLIMS, BMC Remedy.

• Delivered L2 support and development for ELN and R&D lab applications, ensuring compliance with GxP and non-GxP standards.
• Led incident management, resolving time-critical infrastructure and application issues across production, test, and development environments.
• Captured business requirements, coordinated with stakeholders, and supported on-site and offshore collaboration.
• Conducted application monitoring, raised change and problem requests, and implemented new functionalities based on business needs.
• Authored Knowledge Base Articles (KBAs), and performed root cause analysis to support continuous improvement.
• Enhanced system performance through SQL query optimization, and managed daily support operations.
• Recognized with a Global Employee Recognition Award for exceptional performance and commitment.