Summary

Overview

Work History

Education

Skills

Interests

Timeline

Venkatesh Sobula

Senior Consultant

Chennai

Summary

Dynamic Senior Software Support Specialist with over 16 years of experience delivering exceptional customer support for enterprise software in diverse global environments. Proven success in leading cross-functional teams to reduce mean time to resolution and enhance Net Promoter Score (NPS) through strategic process optimization and effective knowledge management. Expertise in ITIL-driven service management, compliance with GxP/GLP/GDP standards, and application validation/testing (ALM), complemented by strong collaboration with infrastructure and vendor partners. Recognized for analytical problem-solving abilities, clear communication skills, and a consistent track record of delivering results in highly regulated settings.

Overview

years of professional experience

Languages

Work History

Senior Consultant, R&D IT

AstraZeneca

Chennai

04.2022 - Current

Proven track record of supporting 5000+ global users by streamlining electronic lab notebook (ELN) workflows. Expert in reducing ticket resolution times by 25% while maintaining a 98% customer satisfaction (CSAT) rating in fast-paced R&D environments.
ELN Administration & Configuration: Successfully managed user roles, groups, and permissions within the Signals Configuration portal to ensure data security and 21 CFR Part 11 compliance.
Template Development: Designed and deployed over 50 custom experiment templates and Administrator-defined tables (ADT), improving data capture consistency across chemistry and biology teams.
Troubleshooting: Resolved Tier 2 and Tier 3 technical incidents related Access & Authentication, Workflow & Permissions, Performance & Stability, Data & Content and Upgrades & Configuration to maintaining a 95% SLA compliance rate.
User Training & Onboarding: Developed and delivered training modules for 100+ new scientists, reducing the average onboarding time by 30% through specialized "Quick Start" guides.
System Integration: Collaborated with cross-functional IT teams to support API integrations between Signals Notebook and external systems like LDH, MARIS, ISAC, Spotfire, or chemical inventory databases.
Proactive Maintenance: Managed the implementation of monthly software updates from Revvity, coordinating with R&D stakeholders to minimize downtime and communicate new feature enhancements.
Root Cause Analysis: Identified and documented recurring software defects in Jira, working directly with Revvity technical support to test and validate hotfixes and long-term solutions.
Revvity Signals Notebook, Perkin Elmer ELN, Biovia ELN

Assistant Manager, R&D

Cipla

Bangalore

03.2015 - 04.2022

Led the end-to-end transition of the laboratory from paper-based recordkeeping to a validated Electronic Lab Notebook (ELN), delivering a compliant, scalable, and user-friendly digital platform. The program encompassed requirements discovery, solution design and configuration, validated implementation, data migration, change management, and post-go-live stabilization—achieving full adoption across targeted user groups and embedding GxP-compliant practices.
End-to-end ELN support: Delivered L2/L3 support for admin and user issues, improving first-time resolution and stability across GxP environments.
Upgrades and migrations: Planned and executed ELN upgrades/migrations, coordinating infra teams, vendors, and solution partners for environment readiness and post-go-live stabilization.
Validation leadership: Led test planning, execution, and documentation ensuring compliant releases and traceability across incidents, changes, and enhancements.
Operational excellence: Managed Incident, Change, and Problem processes improving change success rates and reducing mean time to resolve.
Knowledge and collaboration: Authored standards and user self-help guides; mentored team members; negotiated timelines during critical incidents to balance risk and business continuity.
Electronic lab Notebook, Perkin Elmer

Analytical Chemist, AR&D

Signalchem Life science India PVT ltd

Bangalore

08.2014 - 02.2015

Method Development & Validation: HPLC/GC/LC-MS/GC-MS methods for new drug substances, intermediates, and synthetic stages; impurity profiling, carryover, forced degradation, and method verification/evaluation.
Regulatory & Tech Transfer: Supported DMF filings, authored MoA, CoA, ATRs, evaluation reports, and successfully transferred methods to QC.
QC Support: Investigated OOS using LC-MS/GC-MS; ensured timely project completion and adherence to GLP.
Instrumentation: Hands-on analysis with HPLC, UPLC, GC, HS-GC, LC-MS, GC-MS, UV, KF; strong troubleshooting and scheduled calibration ownership.

Sr Research Officer, AR&D

Accutest Research Laboratories

Ahmedabad

05.2012 - 08.2014

Developed innovative analytical methods for characterizing new materials, aiding in successful product launches.
Managed project budgets, ensuring cost-effective allocation of resources while maintaining high standards of quality.

Research Associate, AR&D

Axis clinicals ltd

Hyderabad

05.2010 - 05.2012

Developed innovative analytical methods for characterizing new materials, aiding in successful product launches.
Study sample preparation and analysis by LCMSMS

Education

Master of Science - Analytical Chemistry

Dr C.S.N College

Bhimavaram

05-2008

Bachelor of Science - Maths, Physics, Chemistry

Vidyanjali Degree College

Kaikaluru

04-2006