Summary
Overview
Work History
Education
Skills
Timeline
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Deepa Muthukrishnan

Deepa Muthukrishnan

Technical Lead
Coimbatore

Summary

I am Application Support Specialist with extensive experience guaranteeing the smooth running of important business systems. With 7 years of hands-on experience, I am skilled at diagnosing and resolving software issues, providing technical assistance, and implementing efficient solutions. I am an expert in troubleshooting, incident management, and user training, and I have a proven track record of reducing downtime and improving application performance. I have extensive experience engaging with cross-functional teams and communicating with end-users and development teams, and I am dedicated to providing excellent assistance to improve overall system stability.

Overview

7
7
years of professional experience

Work History

Technical Lead

Cognizant Technology Solutions
07.2020 - Current
  • As part of L2 support team, currently leading windows team of size two from offshore.
  • Provided educational expertise and mentoring to junior team members.
  • Maintaining and monitoring the windows applications from end to end.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Evaluated and adopted new technologies to address changing industry needs.
  • Tracking the defects in the functionality, providing the fixes whenever its required If necessary, proceeding with the code fix.
  • Quick interaction with other teams to deliver the service to the customers efficiently.
  • Analyzing the root cause of the issue and providing permanent code fix for the critical applications.
  • Resolving the incidents and problem records at the earliest.(within SLA). Also worked on change records and service requests for upgrade activities and project related stuffs.

Senior Systems Engineer

Cognizant Technology Solutions
11.2016 - 06.2020
  • Performed root cause analysis to provide resolutions for production issues.
  • Collaborated with clients to determine need and devise appropriate software and hardware solutions.
  • Worked with stakeholders to determine implementation and integration of system-oriented projects.
  • Analyzed security logs to determine and alleviate network threats.
  • Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
  • Automated data collection activities to increase productivity.
  • Delivered helpdesk service and support to customers.
  • Contributing KB Documents to the team based on knowledge transfer to take ownership of any critical situation and handling.
  • Resolve incidents/executes service requests in order to ensure SLA compliance. Monitoring, Tracking and resolving tickets.
  • Good communication with the development teams to satisfy the request and resolve their issues.
  • Monitoring all jobs in a 24/7 support. Work on the tickets assigned and ensure SLA is adhered.
  • Working in create, modify and deletion of access for the user in close to 5 applications.
  • Planning and completing the delegated tasks with a high standard within agreed times
  • Conducted knowledge sharing sessions across the teams on SQL & .Net. Used MS Excel (Macro) and Service Now application to automate similar tasks.
  • Coordinated with the teams to reduce manual effort on the tasks that are being performed in production and automated.

Education

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

Info Institute of Engineering
Coimbatore
04.2001 -

Skills

    Project Leadership

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Timeline

Technical Lead

Cognizant Technology Solutions
07.2020 - Current

Senior Systems Engineer

Cognizant Technology Solutions
11.2016 - 06.2020

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

Info Institute of Engineering
04.2001 -

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Deepa MuthukrishnanTechnical Lead