Proactive professional with a strong ability to adapt to new challenges and environments. Demonstrated success in problem-solving and building effective relationships with clients and team members. Committed to driving team success and delivering measurable results.
Overview
9
9
years of professional experience
Work History
Senior Manager
TS Informatics Pvt Ltd company
06.2025 - Current
Implemented process improvements to enhance operational efficiency across departments.
Leading the administration department with a focus on streamlining operations and enhancing workplace efficiency.
Overseeing facility management, vendor coordination, and procurement to ensure smooth business operations.
Implementing administrative policies and procedures to improve compliance and organizational effectiveness.
Managing budgets, resource allocation, and administrative staff to achieve operational excellence.
Driving automation and digital transformation initiatives in administrative functions.
Collaborating with senior leadership to support strategic business goals and organizational growth.
Associate Relationship Manager
HDFC LIFE
East Delhi
02.2017 - 10.2024
Managed portfolio of client accounts, ensuring high levels of satisfaction and loyalty.
Responded promptly to customer inquiries in a professional manner via phone, email, or in person.
Developed and maintained relationships with clients to ensure customer satisfaction.
Analyzed customer financial statements to determine creditworthiness and assess the risk associated with lending decisions.
Prepared and presented detailed reports on client account status and growth opportunities to senior management.
Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
Education
Post-Graduate Diploma Insurance - Insurance
Manipal University
Bangalore
02-2017
Bachelor of Commerce - Commerce
C C S University
Meerut
03-2014
Skills
Portfolio management
Service support
Business development
Financial planning
Relationship management
Customer communication
Product knowledge
Wealth planning
Process improvement
Organizational development
Reporting management
Material accountability
Accomplishments
Award of Excellence for outstanding Performance in EVP GALAXY 2020
Award of Excellence for outstanding Performance in HONGKONG Conclave 2024
Performance Excellence Award 13th month DVC Rank 2 FY2021
Performance Excellence Award 13th month DVC Rank 1 FY2024
Software Developer at Bankai informatics PVT. LTD. (Formarly known as Acute Informatics PVT. LTD.)Software Developer at Bankai informatics PVT. LTD. (Formarly known as Acute Informatics PVT. LTD.)