Deepa Rai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Guest Relations Associate
Bengaluru Marriott Whitefield Bangalore
12.2022 - 11.2023
- Have a thorough knowledge of all Emergency Procedures
- Be familiar with all SOPs, LSOPs and Job aids relating to the front office operation
- Offer the hotel guests the best possible service through courteous and proper phone answering procedures
- Has a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc
- Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction
- Processing room service orders, answer questions on menu selection and record transactions in point-of-sale system
- Develop and maintain positive working relationships with others, and support team to reach common goals
- Comply with quality assurance expectations and standards
- Responsible for making Daily Business Report on night shift
- Managed customer complaints and rectified issues to complete satisfaction
- Fielded customer complaints, researched issues and implemented solutions to boost satisfaction
- Greeted customers and provided excellent customer service.
Education
Diploma -
Frankfinn Institute of Airhostess training
07.2021 - 05.2022
Class 12 (Science) - undefined
Govt.Higher Secondary School Yingkiong
06.2017 - 05.2018
Skills
Innovative
Strong Communication skills
Pro-active and reliable
Able to work alone and within a team
OPERA, GXP, Microsoft Office, AVAYA or telephone software and other related operating systems
Prompt Response
- Complaint Handling
- Office Support
- Effective Communication
- Time management abilities
- Self Motivation
- Relationship Building
Accomplishments
- Awarded as Best Groomed Associate of the month
- Awarded as Best Associate of the month
Additional Information
I hereby declare that above mentioned information is true to my knowledge, Deepa Rai
Timeline
Guest Relations Associate
Bengaluru Marriott Whitefield Bangalore
12.2022 - 11.2023
Diploma -
Frankfinn Institute of Airhostess training
07.2021 - 05.2022
Class 12 (Science) - undefined
Govt.Higher Secondary School Yingkiong
06.2017 - 05.2018
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