DEEPA RAKARADDI
Bangalore
Summary
Senior Site Reliability Engineer at Walmart Global Tech, enhancing platform uptime through SLO governance and reducing MTTR by 60%. Skilled in cloud migration and incident management, I excel in executive communication and collaboration, driving impactful results in high-pressure environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Site Reliability Engineer / Technical Program Manager
WALMART GLOBAL TECH – eCommerce Platform
03.2019 - Current
- Facilitated streamlined incident responses within the Command & Control Center.
- Managed incident operations for Walmart US Tech and multi-market domains (US, CA, MX, US-SAMs, UK).
- Led Sev-1/Sev-2 war rooms coordinating Engineering, Cloud, Security, Networking, and Product teams.
- Reduced MTTR by 60% through structured playbooks, real-time communications, and RCA governance.
- Standardized executive incident reporting frameworks, enhancing visibility and accelerating decision velocity.
- Improved platform uptime via SLO-based governance and error budget frameworks.
- Established production readiness reviews and reliability scorecards, reducing recurring incidents.
- Spearheaded CDC/NDC data center decommissioning with zero customer impact.
- Directed Azure migration of critical applications, improving scalability and resiliency.
- Led Holiday Readiness programs for Mexico and Canada markets, ensuring preparedness for peak demand.
- Led capacity planning, performance validation, and executive risk dashboards for peak events.
- CI/CD Modernization
- Standardized GitOps and Jenkins pipelines, increasing release frequency by 50%.
Technical Lead
COGNIZANT TECHNOLOGY SOLUTIONS – Swiss Re
Bengaluru
07.2016 - 2019
- Led enterprise APM implementation across distributed applications.
- Improved release stability via monitoring governance standards.
IT Analyst
TATA CONSULTANCY SERVICES – American Express
Bengaluru
12.2012 - 2016
- Led global production issue triage for banking platforms, ensuring timely resolution of critical incidents.
- Enhanced system reliability by optimizing proactive monitoring, minimizing business-impacting outages.
Education
Post Graduate Degree - Product Management
Kellogg School of Management
United StatesBachelor of Engineering -
SDM College of Engineering And Technology
DharwadSkills
- Site Reliability Engineering (SRE)
- Major Incident Management (Sev-1/Sev-2)
- SLO / SLA / Error Budget Governance
- CI/CD & DevOps Enablement
- Cloud Migration & Modernization (Azure, AWS)
- Infrastructure & Data Center Migration
- Capacity Planning & Peak Readiness
- Risk & Dependency Management
- Cloud & Platforms: Azure, AWS, Kubernetes
- DevOps & Automation: Jenkins, Git, Docker, Ansible, Terraform
- Observability: Prometheus, Grafana, Splunk, Dynatrace
- Scripting: Python, Shell
- Executive Stakeholder Communication
- Collaboration: Jira, Confluence, Slack
Certification
• SAFe 5.0 Certified Scrum Master
• ITIL v3 Service Management
• ITIL v3 Service Management
AWARDS
Walmart Bravo Award – Incident automation via Slack integration
Walmart Bravo Award – Enterprise-wide SSO IAM certificate upgrade leadership
Languages
English
Timeline
Senior Site Reliability Engineer / Technical Program Manager
WALMART GLOBAL TECH – eCommerce Platform
03.2019 - Current
Technical Lead
COGNIZANT TECHNOLOGY SOLUTIONS – Swiss Re
07.2016 - 2019
IT Analyst
TATA CONSULTANCY SERVICES – American Express
12.2012 - 2016
Post Graduate Degree - Product Management
Kellogg School of Management
Bachelor of Engineering -
SDM College of Engineering And Technology