Deepa Rana

Currently actively involved in pipeline work as a Staff Engineer, efficiently managing and overseeing cases.

• Product expertise: Steelhead (WAN Optimizer) and NetProfiler (Network Visibility).
• Research, diagnose, troubleshoot and identify solutions to resolve client issues in relation to the product.
• These are mainly achieved by systemdumps analysis, log analysis, packet capture analysis and using internal tools and documents.
• Diagnose and Identify possible network-related, endpoint-related and application-related issues.
• Day to day job consists of working around protocols and technologies like Linux, Wireshark, Active Directory, SMB 1/2/3, MAPI, FTP, SSL/TLS, NetFlow, HTTP/HTTP, Office365, WCCP, PBR, Firewalls, Routing protocols, etc.
• Simulated technical problems in lab environment and provided solutions to various customers.
• Created Knowledge base articles for internal/external references.
• Provided Technical Trainings to TAC engineers and conducted internal case bash for Team.
• Created Technical Youtube Videos for Riverbed Support channel.
• Worked with Professional services team for any issues related to new deployment.
• Worked with internal teams like Staff Engineering /Development Team to raise/resolve new bugs in code.

• Directly interacted with 1000's of different Customers and resolved complex highest severity Cases on Call with Remote assistance.
• Learned insights on Effective Customer Service, Risk analysis and Service.
• Restoration and troubleshoot on various switching Issues and Aided in fault isolation & Diagnosis.
• Provided upgrade assistance, implementations & migrations support and Root Cause Analysis.
• Assisted with technical support to partners and/or customers for Cisco technologies, products, and/or solutions.
• Simulated technical problems in lab environment and provided solutions to various customers.
• Applied analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
• Work with cross technology teams (wireless/ security / voice etc.) in collaboration to understand and resolve customer issues.

• Management & troubleshooting of Orange Global Backbone Network POP’s spanning around 220 countries.
• Analyze and evaluate the impact on the network due to any outage in the network and investigate the root cause.
• Replacement and reconfiguration of faulty hardware in network equipment.
• Troubleshooting and testing on Cisco Routers and Switches, Nortel Passport, etc.
• Troubleshooting on various services related to Network elements like Routers, Switches,media gateways etc.
• End to end testing and troubleshooting on circuits, NNI (Network to Network Interface) and MEA (Metro Ethernet) Circuits.
• Providing Level 1 support for voice domain based on ITALTEL, Huawei, Cisco family platform.
• Managing and providing support for Equant internal network (LAN+WAN).
• Analyze various impacts to avoid outages in network by taking proactive measures.
• Mentoring new hires and providing technical training to them.