Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AdministrativeAssistant

Nadeem Khan

Lucknow

Summary

With over 9 years of specialized experience in Azure and Windows Server support, I am a results-driven professional currently employed as an Escalation Engineer at Concentrix, Gurgaon. I possess exceptional skills in evaluating client operations and effectively addressing technical requirements. My expertise lies in MS Cloud technologies, particularly Azure Backup and Microsoft Azure IaaS. I have a proven track record of success in troubleshooting, configuring, and deploying complex Azure workloads and backup/recovery setups.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Escalation Engineer

Concentrix
09.2021 - Current
  • Deploy and manage Azure Virtual Machines
  • Optimize VM performance and cost efficiency
  • Implement and monitor VM backups and disaster recovery plans
  • Design and deploy Azure Backup solutions
  • Plan and execute backup and recovery strategies for Azure VMs and on-premises servers
  • Set up and test cross-region backup and restore for enhanced data resiliency
  • Address and resolve high-severity incidents and service requests related to Azure cloud backup
  • Research, diagnose, and resolve high-age and escalated tickets
  • Utilize Azure Monitor and Log Analytics to track and report on backup jobs
  • Manage storage accounts, including blobs and files
  • Implement redundancy and tiering strategies (LRS, GRS, ZRS, GZRS, RA-GZRS; Hot, Cool, Archive)
  • Plan and execute the migration of on-premises workloads to Azure IaaS
  • Assess and optimize workloads for cloud environments
  • Manage replication and failover strategies for Azure resources
  • Help secure Azure infrastructure using Microsoft recommendations
  • Collaborate with the Microsoft Product Group to file bugs
  • Provide technical training and mentorship to new and Tier 1 engineers
  • Review Tier 1 engineers' work to ensure proper troubleshooting and case management

Remote Support Engineer

HCL Technologies Limited
11.2016 - 08.2021
  • Delivered 24/7 Level 1 support for all production systems, serving as the main communication point for the business
  • Address and resolve high-severity incidents and service requests
  • Managed and optimized Azure Virtual Machines and storage solutions
  • Implemented and monitored Azure Backup and disaster recovery strategies
  • Configured USB mass storage settings via the SEPM console and released quarantined emails using the Office 365 Admin console
  • Created, updated, and managed domain user accounts and generic IDs
  • Managed distribution lists, including creation, modification, and deletion, and managed security distribution lists
  • Provided send rights and created IDs for vendors or third parties, ensuring accurate display names

IT Executive

Aegis Ltd
10.2015 - 11.2016
  • Installed and configured Windows clients, including Windows 8
  • Deployed Windows operating systems using Server 2003 and 2008
  • Troubleshot and resolved hardware/software incidents related to desktops, laptops, HP Thinclients, and peripherals
  • Managed the Symantec antivirus server via the console and published reports
  • Installed various software applications, including Tam-e-sso, Pacs, and UD
  • Resolved issues within SLA using the IRMS ticketing system
  • Managed IT assets and maintained asset trackers
  • Prepared and published daily process downtime reports for operations

Education

B.com -

Lucknow University
2015

Class 12 -

UP Board
2009

Class 10 -

UP Board
2007

Skills

  • Microsoft Azure
  • Active Directory
  • Azure VM Management
  • Azure Backup and Recovery
  • Intersite Connectivity (VNet Peering, VNet-to-VNet, Point-to-Site, Site-to-Site)
  • Network Security
  • Azure Storage
  • Load Balancing
  • Azure AD
  • Key Vault
  • Terraform
  • Cloud Migration
  • Private Endpoint
  • Customer support
  • Escalation procedures

Certification

  • Azure Administrator Associate, 10/01/24, 10/01/25
  • Azure Fundamentals, 10/01/24, 10/01/25

Languages

English
Hindi

Timeline

Escalation Engineer

Concentrix
09.2021 - Current

Remote Support Engineer

HCL Technologies Limited
11.2016 - 08.2021

IT Executive

Aegis Ltd
10.2015 - 11.2016

B.com -

Lucknow University

Class 12 -

UP Board

Class 10 -

UP Board

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Nadeem Khan