Saurabh Somani
Development/Support/Leadership/Customers
Bengaluru,Karnataka
Summary
Looking forward for more challenging role/responsibilities to step out of comfort zone, work with brilliant minds and contribute from technical leadership/management perspective.
Worked as a developer, technical leader, acting program manager and trainer in last 12 years.
Overview
2
2
Languages
10
10
Certifications
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Escalation Engineer
Microsoft
Bangalore, Karnataka
02.2011 - Current
- Developed multiple internal debugging tools based on sys internal tools like Freb Watcher, Event Tracker, Live Stack Watcher.
- Worked with Product team across multiple teams helping fix bugs and adding features. Some of them are: DevOps, WCF Web Services, IIS, ASP.NET, Wok Flow/App Fabric, Windows Identity Federation, System.Net/Socker Layer
- Strong debugging skills across MS technology-based products via tools like:Windbg, Perfview, Windows Performance Recorder, Network Monitor and TCP View, Process Explorer and Monitor.
- Low level understanding on windows internal and troubleshooting methodology for crash/hang/CPU/memory.
- Worked with CSS SLT to create multiple Power BI reports from operational front including automated email features and GDPR compliance via integration with c# and SQL server.
- In depth understanding on operational details for CSS Support division.
- Represented LT on multiple occasions leading the complete cluster (group of 126+ frontline head count).
- Helped LT team by delivering onboarding training to team managers in our cluster.
- Certified "KepnerTregoe/Microsoft" trainer and program leader for Bangalore site. Successfully delivered more than 100 sessions (including internal trainings, live webinars, on site customer training delivery, participation at MS Ready event).
- Consistently delivered business results with customer satisfaction score of 4.6+ out of 5 at group contributor level through last 4 years.
- Individually driven multiple global technical/readiness projects to successful completion. Some recent one includes customer Sentiment tracker and automated scheduling for engineers.
- Part of ORG wide readiness team to define technical roadmap and assessment strategies for engineers.
- Recently completed AZ400 (DevOps) industry level certification as part of technical roadmap.
- Mentored, groomed, and trained 4 Escalation resources from scratch in last 5 years.
- Attended MS TLDP (Technical Leadership Development) workshop in Bangkok as part of my career roadmap from leadership perspective.
- Immense contribution to MS HIRING programs at cluster level during last 6 years.
- Contribution on MSDN via personal blog: http://blogs.msdn.com/saurabs
- Active engagement as acting manager in critical outages and weekend coverages.
Software Engineer
Zensar Technologies
Pune, Maharashtra
10.2008 - 01.2011
- Worked with various internal/external project development.
- Engaged in active customer interaction via requirement gathering exercise.
- Completed following industry level certifications: "AspNet Web Development", "Sql Server" and on "Windows Communication Foundation".
Education
BE - Electronics & Communication (HONS)
Rajasthan University
Jaipur 07.2006 - 07.2010
Skills
DevOps and Azure Environment
Power BI
Bot Framework
Debugging (via sys internal tool and windbg)
Windows Internals
Web Services
Web/Desktop Application
Protocol Level Understanding (Http/Https/TCP)
Networking Troubleshooting
Customer service expert
Technical issues analysis
Flexible & Adaptable
Web Technologies And Services
Webinar Creation
Good listening skills
Responsible
Teamwork
Collaboration
Certification
AZ400 - Devops Engineer Expert
Digital Badges
https://www.youracclaim.com/users/saurabh-somani/badges
Rewards
- FY21 H1: CSS Culture and Values Champion
- FY21 H1: CSS India Culture Trophy
- FY20 Q2: CSS Impact Award Winner
- FY19 H1: MS Values Award
- FY18 H2: MS Values Award
- FY17 H2: Star Escalation Award
- FY17 H1: Power Player Award
- FY16 H1: Star Escalation Award
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Supervised team of 126+ staff members during last 3 years.
- Contribution on MSDN via personal blog: http://blogs.msdn.com/saurabs
- Active engagement as acting manager in critical outages and weekend coverages.
- Immense contribution to MS HIRING programs at cluster level during last 6 years.
Quote
The only way to make new road is to walk it!
Timeline
AZ400 - Devops Engineer Expert
01-2021
AZ204 - Azure Developer Associate
11-2020
DevOps Support Specialist
10-2020
Web Application Support Specialist
01-2019
Kepner Tregoe Certified Trainer
04-2018
MCTS: WCF 4.0
04-2012
MCTS: WCF 3.5
06-2011
Escalation Engineer
Microsoft
02.2011 - Current
MCTS: SQL 2005
01-2010
MCTS: Web App Development
12-2009
MCP: Basic Foundation
11-2009
Software Engineer
Zensar Technologies
10.2008 - 01.2011
BE - Electronics & Communication (HONS)
Rajasthan University
07.2006 - 07.2010