Saurabh Somani

Escalation Engineer

Microsoft

Bangalore, Karnataka

02.2011 - Current

Developed multiple internal debugging tools based on sys internal tools like Freb Watcher, Event Tracker, Live Stack Watcher.
Worked with Product team across multiple teams helping fix bugs and adding features. Some of them are: DevOps, WCF Web Services, IIS, ASP.NET, Wok Flow/App Fabric, Windows Identity Federation, System.Net/Socker Layer
Strong debugging skills across MS technology-based products via tools like:Windbg, Perfview, Windows Performance Recorder, Network Monitor and TCP View, Process Explorer and Monitor.
Low level understanding on windows internal and troubleshooting methodology for crash/hang/CPU/memory.
Worked with CSS SLT to create multiple Power BI reports from operational front including automated email features and GDPR compliance via integration with c# and SQL server.
In depth understanding on operational details for CSS Support division.
Represented LT on multiple occasions leading the complete cluster (group of 126+ frontline head count).
Helped LT team by delivering onboarding training to team managers in our cluster.
Certified "KepnerTregoe/Microsoft" trainer and program leader for Bangalore site. Successfully delivered more than 100 sessions (including internal trainings, live webinars, on site customer training delivery, participation at MS Ready event).
Consistently delivered business results with customer satisfaction score of 4.6+ out of 5 at group contributor level through last 4 years.
Individually driven multiple global technical/readiness projects to successful completion. Some recent one includes customer Sentiment tracker and automated scheduling for engineers.
Part of ORG wide readiness team to define technical roadmap and assessment strategies for engineers.
Recently completed AZ400 (DevOps) industry level certification as part of technical roadmap.
Mentored, groomed, and trained 4 Escalation resources from scratch in last 5 years.
Attended MS TLDP (Technical Leadership Development) workshop in Bangkok as part of my career roadmap from leadership perspective.
Immense contribution to MS HIRING programs at cluster level during last 6 years.
Contribution on MSDN via personal blog: http://blogs.msdn.com/saurabs
Active engagement as acting manager in critical outages and weekend coverages.