Summary
Overview
Work History
Education
Skills
Interests
Extra Skills
Personal Information
Emergency Phone
Disclaimer
Accomplishments
I enjoyed dancing as well as playing cricket. and continue to expand by picking up new skills.
Timeline
Generic
DEEPAK

DEEPAK

CSR
Ghaziabad

Summary

Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Telecaller

Swiggy
Noida
01.2022 - 03.2023
  • I have 1 year and 2 months of experience as a Swiggy telecaller.
  • In that organization, we helped the delivery partner by answering all of their questions about the orders.
  • I was internally promoted to RTQM in the same company, where I handle all incoming inquiries for our support desk and assist our executives in finding prompt solutions.

RTQM

Swiggy
  • 4 months experience as an RTQM post in the same process

Customer Support

Nykaa
Noida
04.2023 - 10.2023
  • 6 months experience as customer support in CHAT support process
  • Listened to customers' questions and concerns to provide answers or responses.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Devised recommendations to streamline and simplify customer support system and improve response time.

Doctor's Assistance

Local Clinic
Ghaziabad
07.2021 - Current
  • Engaged with other professionals to impart knowledge and discuss best treatment courses.
  • Evaluated patient histories, complaints, and current symptoms.
  • Identified serious conditions and emergency situations and immediately referred to hospital for prompt care.
  • Teamed with other physicians, specialists, and health care providers to provide well-rounded care for complex cases.
  • Give patients all the necessary guidance and prescriptions to improve their health.

Education

High school -

Har Sharan Das Inter Collage
Bagu Bypass Vijay Nagar Ghaziabad
06.2018 - 04.2019

Intermediate -

Seth Mukund Lal Inter Collage
Ghaziabad Near Purana Bus Adda.
06.2020 - 07.2021

G..N.M - Nursing Midwifery

BUDDHA INSTITUTE OF MANAGEMENT TECHNOLOGY
INDUSTRIAL AREA UPSIDC MASSORIE GULAWATI ROADHAPUR
05.2023 - Current

Skills

Best Communications skills for a telecallerundefined

Interests

To learn new things in any fields where I enjoyable Playing Cricket & Enjoy the Dance

Extra Skills

  • Basic medical knowledge
  • Maximum 2 years work experience in medical health care

Personal Information

  • Father's Name: Mr.Jeevan Lal
  • Mother's Name: Mrs. Kusum Devi
  • Date of Birth: 17/02/2002
  • Nationality: Indian
  • Marital Status: Unmarried

Emergency Phone

9718576851

Disclaimer

I hereby solemnly affirm that the information furnished above are to the best of my knowledge.

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

I enjoyed dancing as well as playing cricket. and continue to expand by picking up new skills.

According to me "Dancing" is a process which I really enjoy. I feel very happy and free minded in it, that's why I like to dance.

Timeline

G..N.M - Nursing Midwifery

BUDDHA INSTITUTE OF MANAGEMENT TECHNOLOGY
05.2023 - Current

Customer Support

Nykaa
04.2023 - 10.2023

Telecaller

Swiggy
01.2022 - 03.2023

Doctor's Assistance

Local Clinic
07.2021 - Current

Intermediate -

Seth Mukund Lal Inter Collage
06.2020 - 07.2021

High school -

Har Sharan Das Inter Collage
06.2018 - 04.2019

RTQM

Swiggy

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