Summary
Overview
Work History
Education
Skills
Timeline
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Deepak Agarwal

Deepak Agarwal

Hyderabad

Summary

Experienced AI/ML Leader with 17+ years of expertise in driving digital transformation through intelligent automation, advanced analytics, and enterprise AI solutions. Proven track record as Director of AI/ML overseeing global teams, managing multimillion-dollar AI initiatives, and implementing scalable ML systems in retail, manufacturing, supply chain, and BFSI industries. Skilled in stakeholder management, revenue growth, and aligning AI strategy with business goals. Proficient in GenAI, Azure AI, ChatGPT integration, predictive analytics, anomaly detection, and AI-driven customer service.

Overview

18
18
years of professional experience

Work History

Senior Director - AI/ML & Digital Enablement

Nsight Inc
09.2016 - Current
  • Spearheading the AI/ML division, leading a $7M portfolio across AI, ML, and automation projects with 50+ engineers under direct/indirect management.
  • Designed enterprise-grade AI solutions including:
    Retail Demand Forecasting Models (40% inventory optimization)
    Cybersecurity Anomaly Detection Systems (50% threat reduction)
    Enterprise Chatbots using ChatGPT, Azure OpenAI (30% faster customer query resolution)
  • Implemented Generative AI for document summarization, intent recognition, and auto-ticket classification in ITSM workflows.
  • Delivered customer support automation using Azure AI Services & ChatGPT, resulting in 20% CSAT uplift and 30% reduction in response time.
  • Established AI governance models, data pipelines, and MLOps frameworks to operationalize ML models with version control and CI/CD.
  • Led digital transformation programs integrating AI with legacy ERP (Infor WMS), reducing manual tasks by 30%.
  • Evangelized AI-first approach in proposals and consulting, helping secure $1M in new business.
  • Mentored data scientists and engineers, upskilling teams in Python, MLOps, and prompt engineering.

Assistant Consultant

Tata Consultancy Services
07.2015 - 09.2016
  • Successfully deployed Infor WMS ERP system in a warehouse of a leading US school supply company, resulting in improved operational efficiency by 20% and reduced inventory discrepancies by 15%.

Associate

Cognizant Technologies
11.2011 - 06.2015
  • Directed operations, overseeing daily tasks and projects across multiple teams, improved 20% in overall team productivity.
  • Directed teams of over 5 analysts to ensure seamless operations and on-time project delivery, boosting project efficiency by 15%.
  • Directed analysis for Infor WMS projects, managing a team of 3+ analysts, and executing over 10 end-to-end small enhancement projects with Infor WMS software, demonstrating leadership and analytical expertise.

Senior Software Engineer

UST Global Trivandrum
07.2011 - 11.2011
  • Played a pivotal role in enhancing critical systems as a developer for an Informix 4GL based project, resulting in a 20% improvement in system performance and 15% increase in user satisfaction.
  • Acted as UK onsite coordinator for 5 years, ensuring smooth stakeholder communication despite time zone and cultural challenges.

Software Engineer

THBS
07.2007 - 06.2011
  • Elevated from Trainee to Team Leader in under 2 years, showcasing exceptional leadership and accelerated career growth.
  • Provided mentorship to new employees, training them on client projects and internal processes, resulting in a 30% reduction in onboarding time.

Education

MBA - Blockchain Technology and Management

Amity University
New Delhi
01-2020

Bachelor of Science - Electronics and Instrumentation

Sathyabama University
Chennai
04-2007

Skills

  • AI/ML Strategy & Roadmap
  • Generative AI (ChatGPT, Azure OpenAI)
  • Data Science & Machine Learning
  • Predictive & Prescriptive Analytics
  • Computer Vision & NLP
  • RPA & Intelligent Automation (UiPath)
  • Digital Transformation & Innovation
  • Cloud Platforms (Azure, AWS)
  • Project Delivery (Agile/Waterfall)
  • Client Engagement & Consulting
  • Product Development & GTM Strategy
  • Leadership & People Management

Timeline

Senior Director - AI/ML & Digital Enablement

Nsight Inc
09.2016 - Current

Assistant Consultant

Tata Consultancy Services
07.2015 - 09.2016

Associate

Cognizant Technologies
11.2011 - 06.2015

Senior Software Engineer

UST Global Trivandrum
07.2011 - 11.2011

Software Engineer

THBS
07.2007 - 06.2011

MBA - Blockchain Technology and Management

Amity University

Bachelor of Science - Electronics and Instrumentation

Sathyabama University

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Deepak Agarwal