DEEPAK BEDGE
Team Leader
Dombivli
Summary
To take up a challenging and responsible assignment in a reputed organization where I can enrich myself through continuous learning and contribute the best of my knowledge & skills for the overall growth of the company.
Overall 17+ years of experience BPO Industry in Health Insurance domain. Experience in workload allocation within the team. Following-up with the onshore Audits team for queries disputes & replies. Creative, analytical thinker with demonstrated ability to troubleshoot problems determines strategies to resolve issues and consistently implement effective solutions. Proven track records in providing handholding to new recruits. Proven ability to lead and motivate teams to maximize levels of productivity. Responsible for the performance of team members in Quality & Productions. Selected as the “Best Performer of the year 2014” Conducted 10 Batches training and OJT. An effective communicator with excellent interpersonal, analytical, problem solving, logical & organizational abilities to perform independently.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
20
20
years of professional experience
1
1
Language
Work History
Team Leader
WIPRO BPS (A Division of Wipro Ltd.)
04.2008 - Current
- Providing offshore back-office support to a leading U.S.-based health insurance provider, focused on eligibility validation for claims processing.
- Lead and manage teams of back-office insurance processors to meet daily targets, SLAs, and quality benchmarks.
- Allocate workloads, monitor productivity, and ensure optimal resource utilization.
- Conduct regular coaching sessions, one-on-ones, and performance reviews to enhance employee performance.
- Deliver process training, refresher sessions, and system update briefings for new and existing employees.
- Ensure adherence to defined processes, procedures, and operational guidelines.
- Monitor quality metrics, and conduct regular audits to ensure regulatory and organizational compliance.
- Implement corrective and preventive actions to minimize errors, and improve accuracy.
- Ensure strict adherence to data security, confidentiality, and audit requirements.
- Prepare and present daily, weekly, and monthly MIS reports covering productivity, accuracy, SLA performance, and KPIs.
- Analyze trends, and recommend improvements to enhance turnaround time and operational efficiency.
- Share performance dashboards and insights with senior management.
- Identify process gaps, and drive continuous improvement initiatives to optimize workflows.
- Collaborate with the Quality, Training, and Operations teams to implement process and system enhancements.
- Act as the primary point of contact for client escalations, queries, and service reviews.
- Manage shift rosters, leave planning, and staffing to ensure uninterrupted service delivery.
- Support recruitment by participating in interviews, evaluations, and onboarding activities.
- Foster a positive, performance-driven team culture, emphasizing accountability and collaboration.
Database Management Executive
International BPO R-Tech Systems (I) Pvt. Ltd.
04.2007 - 12.2007
- Analyzing data as per the clients’ specifications and creating database of the same.
- Performed analysis and presented results using SQL queries.
- Generating Leads in Excel spreadsheet for calling purpose.
- Create daily reports in designed Excel spreadsheet with pivot tables.
Data Entry Operator
International BPO WEBTELINDIA
07.2006 - 04.2007
- Processing applications Healthcare forms of employees and keying into the computer by maintaining the required accuracy and speed.
Education
B.Sc. - Computer Science
Gulbarga University
Gulbarga, India01-2005
J.O.C. - Electronics
State Board of Karnataka
Banglore, India01-2001
No Degree -
Jijamata High School
Banglore, India 04.2001 -
Skills
Power BI
VBA Macro
Advanced Excel
Teamwork and collaboration
Team supervision
Work planning
Team motivation
Problem-solving
Mentoring
Quality improvement
Documentation and reporting
People management
Client service
Team building
Coaching
Accomplishments
- Selected as the “Best Performer of the year 2014”
- Recognized as Employee of the months several times for outstanding performance and team contributions.
- Making small Macro projects
Interests
Playing cricket, listening to music
Timeline
Team Leader
WIPRO BPS (A Division of Wipro Ltd.)
04.2008 - Current
Database Management Executive
International BPO R-Tech Systems (I) Pvt. Ltd.
04.2007 - 12.2007
Data Entry Operator
International BPO WEBTELINDIA
07.2006 - 04.2007
No Degree -
Jijamata High School
04.2001 -
B.Sc. - Computer Science
Gulbarga University
J.O.C. - Electronics
State Board of Karnataka