Deepak B G
Bangalore
Summary
Dynamic HR professional with extensive experience at Firstsource Solutions Limited, excelling in talent acquisition and team leadership. Proven track record in enhancing operational excellence and fostering a performance-driven culture. Skilled in interviewing and onboarding, while effectively mentoring teams to achieve high-quality standards and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Assistant Manager – Operations & HR Recruitment
Firstsource Solutions Limited
01.2020 - Current
- Manage end-to-end HR recruitment for various functions, including sourcing, screening, and onboarding.
- Collaborate with hiring managers to define role requirements and drive hiring strategies.
- Lead operational teams to achieve performance targets and ensure service excellence.
- Conduct interviews, coordinate recruitment drives, and manage offer rollouts.
- Mentor team members and foster a positive, performance-oriented work culture.
- Implement process improvements to enhance employee productivity and satisfaction.
Trainer
Firstsource Solutions Limited
01.2014 - 01.2020
- Designed and delivered training programs for new hires and existing staff.
- Developed performance improvement plans and monitored training effectiveness.
- Facilitated workshops and coaching sessions to improve team competencies.
Subject Matter Expert (SME)
Firstsource Solutions Limited
01.2011 - 01.2014
- Provided expert-level process knowledge and support to frontline teams.
- Maintained high quality standards and compliance across all operations.
- Supported escalated customer issues and ensured timely resolution.
Advisor
Firstsource Solutions Limited
01.2006 - 01.2011
- Delivered customer service and built rapport with clients through effective communication.
- Ensured customer satisfaction by providing timely and accurate solutions.
Education
Bachelor of Commerce -
SMSG Jain College
Bangalore01.1999
Higher Secondary -
Kairalee Niketan Education Trust
IndiranagarSecondary School -
Vidya Mandir School
Ramamurthy NagarSkills
- HR recruitment and talent acquisition
- Team leadership and mentoring
- Customer relationship management
- Soft skills training
- Operational excellence
- Interviewing and onboarding
- Performance management
Hobbies and Interests
- Cricket
- Badminton
- Long Rides
Personal Information
Date of Birth: 01/31/79
Timeline
Assistant Manager – Operations & HR Recruitment
Firstsource Solutions Limited
01.2020 - Current
Trainer
Firstsource Solutions Limited
01.2014 - 01.2020
Subject Matter Expert (SME)
Firstsource Solutions Limited
01.2011 - 01.2014
Advisor
Firstsource Solutions Limited
01.2006 - 01.2011
Bachelor of Commerce -
SMSG Jain College
Higher Secondary -
Kairalee Niketan Education Trust
Secondary School -
Vidya Mandir School
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