Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Deepak Bisht

Gurugram

Summary

Dedicated Technical Support Executive with expertise in remote support and technical troubleshooting. Proven track record of enhancing customer satisfaction through efficient problem resolution and effective communication.

Detail-oriented Technical Support Executive skilled in customer relationship management and technical troubleshooting.

Successfully resolved customer issues while providing remote support and training new staff, contributing to a collaborative team environment and high customer satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated Technical Support Executive adept at fostering customer satisfaction through effective troubleshooting and remote support. Known for rapid issue resolution and strong communication skills.

Overview

1
1
year of professional experience

Work History

Technical Support Executive

CONCENTRIX
Gurugram
02.2025 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Diagnosed equipment issues using troubleshooting techniques and tools.
  • Provided remote support to customers experiencing technical difficulties.
  • Assisted in training new staff on support procedures.
  • Monitored ticketing system for incoming requests from customers requiring assistance with their products or services.

Education

Bachelor of Computer Applications - Computer And Information Systems

Uttaranchal University
Dehradun
06-2024

Senior Secondary - PCM

Nosegay Public School
Khatima, Uttarakhand
04-2021

High School - Science

St. Francis Sr. Sec. School
Tanakpur, Uttarakhand
03-2019

Skills

  • Technical troubleshooting
  • Remote support
  • Customer service
  • Customer relationship management
  • Problem resolution
  • Employee training
  • Customer support
  • Effective communication

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Technical Support Executive

CONCENTRIX
02.2025 - Current

Bachelor of Computer Applications - Computer And Information Systems

Uttaranchal University

Senior Secondary - PCM

Nosegay Public School

High School - Science

St. Francis Sr. Sec. School
Deepak Bisht