Deepak Chanchlani
Sales Manager
Ahmedabad,GJ
Summary
Customer Success and Sales Manager with 12+ years of experience in enterprise, SaaS, and healthcare technology. Generated more than $100K in monthly recurring revenue and maintained a client retention rate above 95%. Expertise in solution selling and stakeholder engagement, driving product adoption and consistently exceeding sales targets. Proven track record in building strong client relationships and achieving significant business growth through strategic account management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Manager, Enterprise SaaS
OmniMD
Ahmedabad
03.2025 - 10.2025
- Achieved over $100K in monthly recurring revenue, surpassing sales targets by 30%.
- Conducted seven to eight customized solution demonstrations weekly, enhancing product adoption by 30%.
- Accelerated client onboarding processes, reducing time-to-value by 25% and increasing retention to 95%.
- Cultivated robust stakeholder relationships to facilitate 20% annual growth in enterprise accounts.
Strategic Account Manager, SaaS Healthcare
eClinicalWorks
Ahmedabad
12.2021 - 09.2024
- Managed over 70 EHR and RCM enterprise accounts, achieving a 35% increase in renewal rates.
- Redesigned workflows to enhance KPI performance and platform utilization by 25%.
- Executed strategic expansions that generated 15% incremental revenue from add-on modules.
- Conducted quarterly business reviews that improved customer satisfaction scores by 20%.
Brand Manager, Customer Experience
Genie Robo Learning Pvt. Ltd.
India
10.2019 - 10.2021
- Spearheaded sales enablement programs, boosting conversion rates by 35%.
- Developed brand strategies aligning with market trends and consumer insights.
- Created launch plans that included strategic objectives, tactics for execution, timelines for completion and budget allocation.
Client Support Executive
IMW Infovision
India
01.2010 - 12.2016
- Coordinated cross-functional teams, achieving a 20% reduction in customer complaint resolution time.
- Implemented process improvements to enhance workflows across multiple departments.
- Directed initiatives to elevate customer service levels throughout organization.
Education
MBA - Marketing
Dr. Bhimrao Ambedkar University, Agra
Agra, India05-2015
Bachelor of Commerce -
New L.J. Commerce College
Ahmedabad, India03-2013
High School Diploma -
Sadhu Hiranand Navalrai Academy
Adipur, India03-2010
Skills
- Strategic sales and retention
- Brand development and marketing
- SaaS platform expertise
- Salesforce CRM proficiency
- Data-driven decision making
- Client relationship management
- Negotiation strategies
- Digital campaign execution
- Market analysis
- Cross-functional collaboration
- Product lifecycle management
Technology Stack
Salesforce, HubSpot, Vtiger, Zoom, Teams, Freshdesk, MS Office, Google Workspace, Dialer & Outreach Automation Tools
Accomplishments
- Consistently exceeded sales targets by 25-35% over three years.
- Achieved 95%+ customer retention across all managed accounts.
- Drove over $1.2 million in annual recurring revenue in healthcare technology transformation initiatives.
- Enhanced demo-to-close conversion ratios by 30% in competitive markets.
Hobbies and Interests
- Technology trends and innovation
- Healthtech industry developments
- Community volunteering and mentorship
- Fitness and outdoor activities
Certification
PMP certified by the Project Management Institute.
Personal Information
Willing to relocate
References
References available upon request.
Timeline
Sales Manager, Enterprise SaaS
OmniMD
03.2025 - 10.2025
Strategic Account Manager, SaaS Healthcare
eClinicalWorks
12.2021 - 09.2024
Brand Manager, Customer Experience
Genie Robo Learning Pvt. Ltd.
10.2019 - 10.2021
Client Support Executive
IMW Infovision
01.2010 - 12.2016
MBA - Marketing
Dr. Bhimrao Ambedkar University, Agra
Bachelor of Commerce -
New L.J. Commerce College
High School Diploma -
Sadhu Hiranand Navalrai Academy