DEEPAK D
Summary
Accomplished Key Account Manager with a proven track record at Reliance JIO Infocomm, adept in product management and client relationship building. Spearheaded cross-functional teams to deliver innovative solutions, such as activating 65,000 IoT SIMs for surveillance, enhancing customer satisfaction and revenue generation. Demonstrates exceptional leadership and business analysis skills, driving project success and operational excellence.
Overview
16
16
years of professional experience
Work History
Key Account Manager
Reliance JIO Infocomm
05.2023 - Current
- Extensive expertise in evaluating business operations, identifying and reviewing business requirements, preparing product documents, managing client expectations, and collaborating with team members on initiatives.
- Adept at planning, executing, and implementing the product on time and within scope.
- Proven leader with a history of directing cross-functional teams.
- Exemplary communication and interpersonal skills are used to interact and collaborate with stakeholders, senior leaders, associates, vendors, and clients.
- Oversee product and service delivery to ensure high performance and quality.
- Working on IoT platform, SIP, MPLS VPN, digital signage products, and more.
- Work on activating 65,000 IoT SIMs for one of the clients for surveillance purposes during the 2024 elections.
- Identify and report key issues in profiling, and offer recommendations based on industry standards.
- Determined customer factors negatively impact revenue and the ability to perform customer-facing activities.
- Established standard operating procedures for business rules and processes for customer life cycle management.
- Coordinated cross-functional teams for successful execution of projects related to large scale accounts.
Account Manager
OnMobile Global Ltd
01.2011 - 05.2023
- Plan, manage, execute, and deliver the products to clients with expertise in business analysis, product management, and governance.
- Responsible for handling key customer accounts, identifying key technology trends, market conditions, competitor product performance across industries, and recommending them to management to implement the best features as needed.
- Interacting with the client team to prioritize requirements and to prepare a detailed program specification.
- Involved in daily meetings with the client team about requirements, as well as bi-weekly status calls with the business manager to briefly describe the progress of the release, modules, and team, etc.
- Creating efficient BRD, FSR, and wireframes for the new functionalities.
- Worked on the RBT service data center migration from Ethernet connectivity to SIP-based protocol connectivity in coordination with the operator and internal stakeholders.
- Handling Data Center Operations.
- Worked on developing the MYBSNL TUNES Service app.
Onsite-Engineer
SPICE DIGITAL LTD
08.2008 - 12.2010
- Worked as an onsite engineer handling Airtel and BSNL clients.
- Designed, developed, and executed an application in OBD/IVR server operations to fulfill the client requirements, which would increase revenue.
- Experience includes operations of content planning, account management, and revenue planning.
- Recommend the best promotion plans for OBD, IVR, SMS, and USSD operations to fulfill the client requirements, which would increase business revenue.
- To evaluate customer research, market conditions, and competitor data, and implement marketing plan alterations as needed.
- Formation and implementation of marketing strategies to promote the product with the best promotional planning.
- Analyze the product performance periodically, and recommend the best promotion plans to improve the product performance, as well as the business.
Education
B. Tech - Electronics and Communications
P. Indra Reddy Engg College (J.N.T.U)
01.2008
HSC - M. P.C
Sri Chaitanya Jr. College
01.2002
S.S.C - Math’s, Science
Tagore High School
01.2000
Skills
- Product Management
- Business Analysis
- Team Building and Leadership
- Key account management
- Business development
- Client relationship building
- Revenue generation
Timeline
Key Account Manager
Reliance JIO Infocomm
05.2023 - Current
Account Manager
OnMobile Global Ltd
01.2011 - 05.2023
Onsite-Engineer
SPICE DIGITAL LTD
08.2008 - 12.2010
B. Tech - Electronics and Communications
P. Indra Reddy Engg College (J.N.T.U)
HSC - M. P.C
Sri Chaitanya Jr. College
S.S.C - Math’s, Science
Tagore High School
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