Deepak Girish
Chennai
Summary
Dynamic professional with over 14 years of experience specializing in project management and stakeholder management. Adept at leading cross-functional projects, from planning to execution, ensuring timely delivery and alignment with business. Expertise in collaborating with stakeholders to assess needs, develop tailored strategies, and implement impactful training programs. Strong background in Voice & Accent, Soft Skills, and Behavioral Training, with a focus on optimizing performance, enhancing employee development, and driving organizational success.
Overview
14
14
years of professional experience
Work History
Deputy Manager (Knowledge Manager)
Wipro
Chennai
04.2023 - Current
- Designed and implemented a structured new hire training process to eliminate knowledge gaps and improve on boarding efficiency.
- Led and delivered a key project focused on SOP management, ensuring consistency and compliance across teams.
- Developed and facilitated client-specific workshops, tailoring content to meet client/business needs and improve outcomes.
- Launched a SharePoint portal for knowledge management, centralizing access to SOPs, training reports, CSAT scores, and performance dashboards, enhancing information accessibility and collaboration.
- Conducted assessments to determine skill gaps of existing personnel.
- Created post-training evaluation surveys to measure performance improvement.
- Maintained up-to-date records of employee training activities within the organization's database system.
Consultant Facilitator
Athiya Organizational Competencies (Microsoft)
Chennai
07.2022 - 01.2023
- Conducted new hire induction sessions and created E-learning modules on RISE, streamlining on boarding processes.
- Collaborated with stakeholders to integrate requirements into training immersions and workshops, ensuring alignment with business objectives.
- Trained assistant managers on best practices, optimizing their performance through structured guidance and protocols.
- Developed and refined curricula, course formats, and learning materials to improve content comprehension and engagement.
- Implemented employee training programs, driving productivity and overcoming resistance to enhance overall session effectiveness.
Training Analyst
NTT Data
Chennai
11.2018 - 07.2021
- Developed long-term training strategies for employees across departments, aligning with business needs and goals.
- Created and continuously improved training programs based on participant feedback and frequent assessments, enhancing effectiveness.
- Reduced process gaps by training new hires on best practices and protocols, ensuring operational consistency.
- Delivered personalized, student-centered training within set timeframes, meeting individual learning requirements.
- Documented participant attendance, engagement, and progress to track and optimize learning outcomes.
Lead Trainer
QWay Technologies
Chennai
02.2017 - 02.2018
- Led high-quality online workshops and tutorials for soft skills and communication development, delivering fresh and relevant content.
- Developed and facilitated comprehensive training programs using expert learning techniques to meet organizational and individual needs.
- Encouraged participation and feedback to foster interactive and dynamic adult learning sessions.
- Measured training quality and effectiveness through established evaluation methods to ensure continuous improvement.
- Promoted a culture of Continued Professional Development (CPD), supporting long-term employee growth.
Trainer
Freelance
Chenna
05.2011 - 02.2017
- Created and developed training programs tailored to business and learner requirements, ensuring alignment with objectives.
- Assessed student needs and progress, providing additional support and materials to enhance learning and build confidence.
- Monitored industry trends and adapted training programs to stay current with changes and updates.
- Completed frequent assessments of training materials to improve structure, success rates, and overall program effectiveness.
- Delivered training programs within allocated timeframes, ensuring timely completion and optimal engagement.
- Mentored learners to boost competence and subject mastery.
Education
International Post Graduate Diploma - TESOL/TEFL
Asian College of Teachers
03-2023
Bachelor of Arts - English
Alagappa University
Karaikudi12-2020
Skills
- Leadership training
- Adult Learning Theories
- New Employee Training
- Course Planning
- Project Management
- Needs Assessment
- Stakeholder Management
- Adaptive Learning
- Course Development
- Coaching and Mentoring
- Learning Management Systems
- Verbal and writing communication
- Training delivery
- Public Speaking
- Program Management
- Classroom Instruction
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Malayalam
Intermediate (B1)
B1
Telugu
Intermediate (B1)
B1
Kannada
Intermediate (B1)
B1
Timeline
Deputy Manager (Knowledge Manager)
Wipro
04.2023 - Current
Consultant Facilitator
Athiya Organizational Competencies (Microsoft)
07.2022 - 01.2023
Training Analyst
NTT Data
11.2018 - 07.2021
Lead Trainer
QWay Technologies
02.2017 - 02.2018
Trainer
Freelance
05.2011 - 02.2017
International Post Graduate Diploma - TESOL/TEFL
Asian College of Teachers
Bachelor of Arts - English
Alagappa University