DEEPAK GUPTA
Travel Consultant
Summary
Proven leader in CRM and travel management at Beauty Gang India Pvt Ltd, adept in sales strategy development and CRM software proficiency. Enhanced lead conversion and customer satisfaction significantly. Mentored teams for peak performance, showcasing exceptional organizational skills and a results-driven approach. Experienced Travel Executive bringing 2+ years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
2
2
years of professional experience
Work History
Head - CRM & Travel
Beauty Gang India Pvt Ltd
04.2024 - Current
- Developed customized reports for improved sales forecasting and accurate performance tracking.
- Improved lead conversion rates by implementing effective follow-up strategies based on customer insights gleaned from the CRM.
- Enhanced customer satisfaction with prompt issue resolution through effective CRM management.
- Regularly audited data quality to ensure accuracy and consistency across all records in the database.
Travel Executive
Beauty Gang India Pvt Ltd
09.2023 - 04.2024
- Negotiated with vendors to secure the best deals on accommodations, transportation, and activities for clients.
- Developed partnerships with local businesses in popular destination spots which led to exclusive offers available only through our agency.
- Mentored junior staff members on best practices in customer service and sales techniques, improving overall performance of the team.
- Stayed up-to-date on industry trends and destinations to provide knowledgeable recommendations for clients.
- Streamlined booking processes for improved efficiency and reduced wait times.
Process Associate
IGT Solutions
01.2023 - 09.2023
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
Education
Bachelor of Commerce - Commerce
Eklavya University
Damoh, India 04.2001 -
Skills
Performance Tracking
Sales strategy development
CRM software proficiency
Campaign Management
Client Retention Strategies
Travel research
Administrative tasks
Timeline
Head - CRM & Travel
Beauty Gang India Pvt Ltd
04.2024 - Current
Travel Executive
Beauty Gang India Pvt Ltd
09.2023 - 04.2024
Process Associate
IGT Solutions
01.2023 - 09.2023
Bachelor of Commerce - Commerce
Eklavya University
04.2001 -
Similar Profiles
Ismail PinjariIsmail Pinjari
Senior Executive Sales Development at Beauty Essentials India Pvt LtdSenior Executive Sales Development at Beauty Essentials India Pvt Ltd
Mohd. HussainMohd. Hussain
On-Job Trainer & Empowered Super Coach at LTA School of Beauty Pvt Ltd (Lakme – HUL India)On-Job Trainer & Empowered Super Coach at LTA School of Beauty Pvt Ltd (Lakme – HUL India)
Rajesh k SatheesanRajesh k Satheesan
ASM at Davines India, Sustainable Beauty Pvt LtdASM at Davines India, Sustainable Beauty Pvt Ltd
Dionne CONNIFFDionne CONNIFF
Procurement Coordinator at Sico AmericaProcurement Coordinator at Sico America
Diksha KumariDiksha Kumari
Business Analyst at Multitude (Pactum Collections)Business Analyst at Multitude (Pactum Collections)