Deepak Khanna

• Achieved a 25% increase in new business (NB) generation and improved persistency rates by 9%.
• Spearheaded openings and development of new branch offices to expand market presence.
• Led and supervised branch managers and life planning officers (LPOs) to meet and exceed regional business targets.
• Reduced attrition of Life Planning Officers (LPOs) and Branch Managers (BMs) by 35% through effective retention strategies.
• Improved branch activation rates and 13th-month persistency across region through targeted initiatives.

• Drove sales growth, customer acquisition, and policy persistency through strategic team management.

• Monitored branch performance, sales productivity, and operational efficiency across multiple locations.

• Conducted recruitment, training, mentoring, and performance development programs for sales teams.

• Developed market expansion strategies and strengthened channel presence in key territories.

• Ensured compliance with company policies, regulatory guidelines, and service quality standards.

• Coordinated with senior leadership on business planning, target allocation, and regional performance reviews.

• Built strong customer engagement and relationship management practices to improve retention and renewals.

• Managed regional sales reporting, MIS analysis, and business forecasting

• Oversaw 8 branches across Mumbai, Chhattisgarh, and ROMG, enhancing key performance indicators (KPIs).

• Oversaw operations for 6 branches, enhancing sales and customer retention rates.
• Developed team skills through training programs.

• Managed a team of 35 LPOs, focusing on recruitment, training, and development.
• Improved 13th-month and overall persistency rates through targeted strategies.
• Executed monthly employee engagement initiatives to enhance team morale and retention.

• Established broker network across India to enhance market reach.
• Drove sales initiatives through diverse distribution channels to increase revenue.
• Developed strategic partnerships with key stakeholders to enhance market presence.
• Conducted market research to identify emerging trends and opportunities.
• Collaborated with cross-functional teams to design innovative insurance products.

• Top Manager for Alternate Channels, recognized for achieving X% growth in monthly sales (March 2014).
• Expanded BA and franchise model in Mumbai, adding 50+ business associates within 4 months.
• Led team to enhance guest experiences and satisfaction across resorts.
• Developed training programs for staff to improve service quality and efficiency.
• Coordinated with various departments to streamline operations and communication.