Deepak Kumar
Analyst
New Delhi
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Analyst
Tata Communications ltd
New Delhi
10.2022 - Current
- Managing complete Database related to sender Id.
- Analysis & Registration of sender Ids before switching the route to other supplier.
- Prepared process document for Sender Id Management.
- Managing Complete Sender Id Registration.
- Managing Route changes.
- Managing DLT Registration.
- Providing all the necessary details/document to customer for Sender Id registration.
- Follow up and reminder for timely registration.
- Managing different Portals of Operators/Suppliers.
- Testing all Sender Id/Contents with testing tool.
Associate
Tata communications ltd
New Delhi
01.2020 - 10.2022
- Maintained infra part related Billing and new deployment with respective Infra client in North Region (Infra Clients - ATC, Indus, Tower Vision, Railtel, Ascend).
- Maintained strong relationships with external and internal Stakeholders.
- Consulted with clients and other stakeholders to better understand their needs, goals, requirements and determine the best course of action.
- Closely monitored finances on Excel ensuring expenditures stayed well within budgets.
- Kept stakeholders and managers up to date on project processes, milestones and results through regular reporting.
- Prepared presentations for customers detailing project scope, progress and results.
- Led strategic negotiations with business partners.
Project Coordinator
Tata Communications Ltd
New Delhi
09.2018 - 01.2020
- Coordinate with existing customer ( NOC Team) & internally SM to get feasibility, cabling & installation permission via mail.
- During the project will take care of customer service & resolved customer queries.
- Coordinate with other stakeholder to complete migration.
- Maintain Project data, Team performance tracker & publish dashboard via MS Excel on daily basis.
- Attending weekly review call with our KPI.
Sale Support Executive
Vodafone
New Delhi
03.2014 - 08.2018
- Processing new sales leads .
- Managing the correspondence between the sales team and their clients.
- Monitoring Customer Numbers of account.
- Providing data and reports to help the sales team.
- Keeping tracker of sales targets.
- Providing support to sales team on real time.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Arts - Political Science
University of Delhi
New Delhi 04.2014 - 05.2018
Skills
MS Excel and MS Word
Hardworking
Teamwork and Collaboration
Flexible and Adaptable
Organization and Time Management
Worked at few Tools - CRM,Sharepoint,MMX portal,CSG
Timeline
Analyst
Tata Communications ltd
10.2022 - Current
Associate
Tata communications ltd
01.2020 - 10.2022
Project Coordinator
Tata Communications Ltd
09.2018 - 01.2020
Bachelor of Arts - Political Science
University of Delhi
04.2014 - 05.2018
Sale Support Executive
Vodafone
03.2014 - 08.2018