Deepak Kumar
Senior Officer (Branch Operation Head) DBS Bank India Ltd
Patna City,BR
Summary
Experienced finance professional seeking to join a reputable financial organization to enhance skill sets and drive growth through challenging assignments. Committed to delivering timely results through dedication and hard work. Eager to contribute to organizational success by leveraging expertise and passion for finance.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Branch Operation Manager (Senior Officer)
DBS Bank India Limited
03.2022 - Current
- As the Branch Operation Manager at DBS Bank India Ltd, I was responsible for leading and managing the overall operations of the branch, ensuring smooth functioning and achieving business targets.
- Ensuring the task are completed within TAT.
- Maintain excellent service levels by effectively allocating staff resources within the branch.
- Responsible for managing the business, managing the people and managing the relationships.
- Became MASTER TRAINER in LEAPFROG while migrating CBS.
- Provided to manage NINE branches during LEAPFROG.
- Secured 96% in latest BHC report.
Branch Operations Manager (Officer)
DBS BANK INDIA LTD
12.2020 - 02.2022
- As the Branch Operations Manager (Officer) at DBS BANK INDIA LTD, I was responsible for overseeing the daily operations of the branch and ensuring smooth functioning of all departments. I successfully led a team of dedicated employees and implemented efficient processes to improve customer satisfaction and increase productivity.
- Managed branch operations and staff
- Implemented process improvements
- Ensured compliance with banking regulations
- Improved customer satisfaction levels
- Conducted regular staff training sessions
- Monitored branch performance and set target
- That time main focus on the moratorium period to keep the customer trust and migrate them to DBIL.
- Migration process change the whole SOP and process. As a BOM maintain the customer query most and streamline.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Managed approx 40 clients everyday.
Assistant Manager
LAKSHMI VILAS BANK
05.2017 - 11.2020
- During my time as an Assistant Manager at LAKSHMI VILAS BANK, I gained valuable experience in the banking industry. I was responsible for providing exceptional customer service, managing daily transactions, and assisting with loan applications.
- Customer service and support
- Daily transaction management
- Loan application assistance
- Collaborated with team to meet targets
- Maintained accurate records
- Assisted with audits
- Participated in training programs
- Developed strong communication skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased branch business by 40 % in my tenure.
Clerk
LAKSHMI VILAS BANK
04.2016 - 04.2017
- During this time as a clerk at LAKSHMI VILAS BANK, I gained valuable experience in the banking industry. I was responsible for the cash and daily transaction initiation.
- Handling cash and daily transaction.
- Customer service and support.
- Maintained record.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Managed over 30 clients every day.
Clerk
LAKSHMI VILAS BANK
02.2014 - 03.2016
- As a Clerk at LAKSHMI VILAS BANK, I gained valuable experience in the banking industry. I was responsible for the cash and daily transaction initiation.
- Handling cash and daily transaction.
- Customer service and support.
- Maintained record.
- Managed approx 30 customer in my starting days and helped branch to increase business.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Education
B.E - Computer Science and Engineering
Sri Venkateshwara College of Engineering
Bengaluru 04.2001 - 01.2012
Intermediate - Science
BIEC
Patna, India 04.2001 -
High School Diploma -
BSEB
Chapra, India 04.2001 -
Skills
Customer engagement
Skilled in Microsoft Office
Banking process management
Regulatory audit expertise
Access authorization
Team coordination
Computer proficiency
Cash management
CRL upkeep and monitoring
Interests
Cooking, listening to music, Playing with kids, Reading newspaper
Achievements /Extra Curricular Activities
Certificate for outstanding performance and contribution towards life insurance. Certificate of appreciation for contest CLUB UNIVERSE for FY 2018-19Life Insurance Business. Certificate of appreciation for acquiring NTB Involved in many social activities.
Disclaimer
I hereby declare that all the above written particulars are true to the best of my knowledge and belief. Date: Place: Jharsuguda (Deepak kumar)
Strengths
- Good coordination skills, strong analytical and problem-solving skills & positive thinking.
- Ability to quickly adapt to new environments and challenges.
- Ability to work in organized manner and under pressure. Optimistic, Curious, Confident, Determined.
Timeline
Branch Operation Manager (Senior Officer)
DBS Bank India Limited
03.2022 - Current
Branch Operations Manager (Officer)
DBS BANK INDIA LTD
12.2020 - 02.2022
Assistant Manager
LAKSHMI VILAS BANK
05.2017 - 11.2020
Clerk
LAKSHMI VILAS BANK
04.2016 - 04.2017
Clerk
LAKSHMI VILAS BANK
02.2014 - 03.2016
B.E - Computer Science and Engineering
Sri Venkateshwara College of Engineering
04.2001 - 01.2012
Intermediate - Science
BIEC
04.2001 -
High School Diploma -
BSEB
04.2001 -