DEEPAK KUMAR
SHAHABAD,KARNATAKA
Summary
Dynamic professional with extensive experience in team management and quality assurance at TD Bank. Proven track record in personal loan management and process improvement, leveraging adaptability and decision-making skills to enhance operational efficiency. Committed to fostering a positive work environment while driving performance improvements and delivering exceptional customer service. Experienced Deputy Manager with in-depth knowledge of sales strategies, scheduling, recruitment, money handling and employee relations. Gifted leader with strong communication skills and team player mentality. Consistently achieve high level of personal integrity with strong commitment to personal growth.
Overview
7
7
years of professional experience
Work History
Deputy Manager
Muthoot finance ltd
Bangalore
08.2019 - Current
- Presently working with Muthoot finance ltd as Deputy Manager - personal loan cross sell since 03 Feb 2026.
- Led team of 15 members, facilitating understanding of processes and products.
- Oversaw login processes, ensuring timely disbursement of personal loans to clients.
Assistant Quality Manager
Mphasis ltd
Bangalore and Pune
- 3 years as CSE for banking process (Inbound) resolving customer's all types of queries regarding Bank and ATM related issues.
- I used to handle queries like blocking of lost ATM card, providing A/c information, Online Banking, fund transfer through NEFT/RTGS, And all the issues related to accounts, Assisting in getting Loans like, Personal, Vehicle & Educational, Opening of Accounts like Saving, Current & Deemat.
Quality Analyst
TD Bank
- 2 years as Quality Analyst for Non voice international process TD Bank credit card (Canadian based bank).
- I used to monitor the files processed by associates, once the file is monitored based on the result used to share the feedback with associates and the managers. Also interacting with clients weekly regarding procedure updates and process improvement.
- Canadian based bank
Assistant Quality Manager
TD Bank
- 3 years and 2 months worked as assistant Quality manager TD Bank credit card (Canadian based bank).
- I used to handle Quality team, monitoring their daily work (10%) and based on the result used to share the feedback with team members and encouraging them to improve the system of work.
- Canadian based bank
Assistant Manager
Siddashree bank
Shahabad
- 1 year worked with Siddashree bank as Assistant Manager in Shahabad branch.
Education
GRADUATION -
MARGOL COLLEGE
SHAHABAD01-2009
PUC -
KARNATAKA PU COLLEGE
SHAHABAD01-2005
SSLC -
BVM SCHOOL
SHAHABAD01-2001
Skills
- Hardworking and Positive Attitude
- Adaptability
- Team Management
- MS Office
- Internet
- Typing skills of 30 words per minute
- Quick learner of applications
- Personal loan management
- Customer query resolution
- Process improvement
- Quality monitoring
- Performance feedback
- Decision making
- Performance improvements
- Operations management
- Recruiting skills
Languages
- Hindi
- Kannada
- English
- Telugu
- Marathi
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Kids
1 Baby girl (6 years)
Personal Information
- Father's Name: SUBASH CHOWDARY
- Date of Birth: 08/27/84
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Timeline
Deputy Manager
Muthoot finance ltd
08.2019 - Current
Assistant Manager
Siddashree bank
Assistant Quality Manager
TD Bank
Quality Analyst
TD Bank
Assistant Quality Manager
Mphasis ltd
GRADUATION -
MARGOL COLLEGE
PUC -
KARNATAKA PU COLLEGE
SSLC -
BVM SCHOOL