Deepak Magar
Indore
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Senior Executive
Annova Solutions
Indore
04.2024 - Current
- Managed customer inquiries and resolved issues effectively.
- Maintained up-to-date knowledge of products and promotions for accurate information.
- Followed up with customers to ensure resolution of their issues or concerns.
- Developed strong relationships with customers by responding promptly to inquiries.
Senior Associate
Teleperformance
Indore
05.2021 - 09.2022
- Managed client inquiries and resolved issues efficiently.
- Collaborated with team members to enhance customer service protocols.
- Analyzed customer feedback to improve service delivery.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
Teammate
TaskUs
Indore
02.2021 - 03.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Senior Associate
Teleperformance
Indore
10.2018 - 01.2021
- Improved customer service wait times to mitigate complaints.
- Developed relationships with customers through excellent customer service.
- Provided customer service and support during events.
- Resolved escalated customer service inquiries quickly and effectively.
Education
12th -
Laban Bengalee Boys Sr Higher School
Shillong, India01-2014
10th -
St George Secondary School
Shillong, 01-2012
Skills
- Team collaboration
- Process improvement
- Critical thinking
- Adaptability
- Microsoft office
Custom Section 1
- Gender: male
- Marital status: unmarried
- Permanent Address: Nongmynsong Shillong Meghalaya 793007
Timeline
Senior Executive
Annova Solutions
04.2024 - Current
Senior Associate
Teleperformance
05.2021 - 09.2022
Teammate
TaskUs
02.2021 - 03.2021
Senior Associate
Teleperformance
10.2018 - 01.2021
12th -
Laban Bengalee Boys Sr Higher School
10th -
St George Secondary School