Deepak Mallik
Vadodara
Summary
Diligent Job Title with experience managing phone, online and consultative communications with customers. Proactively identified Type opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.
Overview
3
3
years of professional experience
1
1
Language
Work History
Customer Support Executive
Concentrix Sevices India Pvt Ltd
Vadodara
03.2021 - 02.2024
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Reduced response times with effective prioritization of tasks and efficient time management skills.
- Mentored junior team members to enhance their skills and improve overall team performance.
Education
Bcom - Accounting
Osmania University
Hyderbad 01.2020
Skills
Customer Inquiry Management (CIM)
Trend detection and analysis
Complaint resolution
Complaint Handling
Customer Service
Account Management
Timeline
Customer Support Executive
Concentrix Sevices India Pvt Ltd
03.2021 - 02.2024
Bcom - Accounting
Osmania University