Deepak M M

Conducted strategic planning sessions to evaluate business goals and resource allocation.

• led annual budget preparation and monthly forecasting processes, creating clear, measurable financial targets in line with business strategy.
• perform comprehensive financial analysis to support strategic decision-making across business units.
• Facilitate variance analysis to uncover performance shortfalls and recommend adjustments.

revenue enhancement and cost reduction

• drive revenue optimization through refinement of operational metrics including attrition, AHT, shrinkage, and absenteeism.
• Assess and optimize P&L cost lines, uncovering opportunities for cost efficiency without jeopardizing service quality.
• review and adjust support ratios to meet statement of work requirements.

Governance & Executive Engagement

• Present financial results and strategic analysis to board each quarter.
• Lead weekly financial health assessments with CEO in conjunction with cadence meetings with CDO.
• Conduct weekly performance reviews alongside geography leaders to uphold alignment with financial objectives.

Operational Oversight

• Endorse all opex and capex allocations in multiple territories.
• authorize new hire requests based on workforce management analysis and headcount projections.

Oversaw $350M portfolio across USA and Canada, leading geography governance and fostering strategic alliances with key accounts.

Oversaw complete financial planning process: budgeting, forecasting, variance analysis, and MIS reporting with specific measurable objectives for the organization.

Steered business finance & operations within insurance vertical facilitating communication between finance and operations for key accounts.

Orchestrated revenue maximization and cost optimization strategies, phasing out loss-making and low-margin accounts to elevate geography-wide profitability.

Functioned as key pricing authority for competitive deals across region; enhanced headcount strategy through application of sow ratios and pricing models.

Enhanced bill-to-pay process optimization for key accounts, detecting and correcting revenue leakage challenges.

Reviewed business performance metrics and KPIs to yield actionable insights for enhancing strategic decision-making.

Oversaw indirect cost functions (training quality reporting & wfm) managing $35m portfolio; compiled monthly financials emphasizing variances against budgets.

Refined cost allocations and facilitated headcount rationalization throughout WFM and quality support functions.

management of pipeline and governance of deals for European region.

Rendered operational support to sales team; offered data-driven suggestions and enabled informed choices through reliable information to optimize pipeline and performance perspective.

evaluate agreements to determine necessary support and strategy for closing signings.

mentor for fellow COE sales management advisors to reach peak maturity in SMS sales execution and management activities.

• planning and assessment of annual budget - quarterly reviews and monthly predictions for profit and loss
• compilation of extensive report for board of directors (BOD) & global CFO – including financial assessment for current period and forecasts for subsequent periods emphasizing major accomplishments, setbacks, strategic initiatives & operational blueprint of company, pricing methods, negotiation with customers.
• preparation of in-depth reports to investors regarding financial performance, competitor analysis, opportunities & risks
• Budget Controller for Capital Expenditure & Operational Expenses
• Pricing to Floor “EBITDA & Gross” margin comparisons

• Oversaw and coordinated migrations of medium to high complexity tasks and enhanced stability for 39 business units throughout Europe and Middle East
• Performed comprehensive analyses of business processes for optimization. Executed benchmarking studies and trend analyses to guide management decisions. Leveraged diverse business tools to enhance the decision-making framework.
• preparation of revenue and expense forecasting by country, creating roadmaps to achieve forecast figures

• preparation of MIS monthly payout reports
• overseeing intercompany accounting and payment reconciliation.
• monitoring all forex transactions
• analyzing diverse creditor ledger accounts for payments

• handling vendor invoices and addressing vendor queries
• securing discounts on invoices
• preparation of weekly and monthly summaries
• month-end reconciliation processes