Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
Timeline
Generic

Deepak Panwar

Mohali

Summary

  • A self-motivated professional with the ability to quickly master new technology to drive process improvements. Dedicated, hardworking, and committed to becoming a dependable and valuable team member.
  • A resourceful Acting Subject Matter Expert known for high productivity and efficient task completion. Specialize in developing innovative solutions, knowledge transfer, and process improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team collaboration.

Overview

3
3
years of professional experience

Work History

Acting SME

Teleperformance
Mohali
04.2023 - Current
  • Assisting Team Leader in handling the team of 18 Guides (C.C.E).
  • Helping guides in resolving the concerns of the customers whenever they need help.
  • Audit the conversations and conduct the QA sessions with the Guides to share feedback and improve the quality of conversations between guides and customers.
  • Setting targets for the month and preparing the MTD and other performance-related reports on a daily basis.

Guide (C.C.E)

Teleperformance
Mohali
11.2021 - 04.2023
  • Worked as a Guide (C.C.E) in the Hosting and Productivity team of the GoDaddy Process.
  • Worked with company software such as Live Engage, CRM, WOPR, Slack, and diligently completed all assigned tasks.
  • Researched, calmed, and rapidly resolved queries of customers related to their products to prevent loss of a business.
  • Provided exceptional customer service during conversations, resulting in an increase in positive customer reviews.
  • Managed chat flow with up to 3 consecutive chats in queue.
  • Consistently generated additional revenue through skilled sales techniques.

Education

B.TECH - C.S.E

Maharishi Markandeshwar University
Mullana, Ambala
06.2015

Intermediate -

Asha Modern School
Saharanpur
04.2011

High School -

Asha Modern School
Saharanpur
04.2009

Skills

  • Microsoft Office
  • FileZilla
  • Bugzilla
  • Troubleshooting (Problem Solving)
  • Effective Time Management
  • Team Management
  • Project Management
  • Quality Assurance
  • Process Improvements
  • Customer Relationship Management
  • Training and mentoring
  • Multitasking
  • Team building

Personal Information

Date of Birth: 07/30/93

Hobbies and Interests

  • Cooking
  • Cricket
  • Listening Music

Timeline

Acting SME

Teleperformance
04.2023 - Current

Guide (C.C.E)

Teleperformance
11.2021 - 04.2023

B.TECH - C.S.E

Maharishi Markandeshwar University

Intermediate -

Asha Modern School

High School -

Asha Modern School

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Deepak Panwar