Dhruv Gupta
Lucknow
Summary
Dynamic professional with expertise in team management and problem-solving, honed at Startek. Proven track record in driving performance through effective KRA and KPI management. Skilled in Excel and customer service, consistently achieving sales targets and enhancing operational efficiency. Committed to mentoring and guiding teams towards success in fast-paced environments.
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
3
3
years of professional experience
Work History
Acting SME
Startek
Lucknow
09.2024 - Current
- Assisted in the development of strategies and goals of the team.
- Provided guidance and mentorship to junior members of the team in the presence of the team lead.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Created spreadsheets using Microsoft Excel for the tracking of KRA's and KPI's of the team.
- Managing the team in the absence of Team Lead.
- Taking Call transfer of all the Escalation calls and solving the queries of the customers if they raise a concern that's beyond the working of the L1.
- Managing the Shrinkage of the team Acting as an L2.
Finance Executive
First Adviser Pvt. Ltd.
Lucknow
01.2024 - 08.2024
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Communicated with stockholders or other investors to provide information or raise capital.
- Coordinated preparation of external audit materials and external financial reporting.
- Maintained accurate records of financial transactions according to Generally Accepted Accounting Principles.
Telesales Executive
First Adviser Pvt. Ltd.
Lucknow
06.2023 - 12.2023
- Collaborated with new customers to give details about company offerings.
- Achieved established sales targets by generating new customer accounts.
- Updated customer information in the database accurately.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Social Media Marketing & Sales Representative
The Phone Store
Lucknow
01.2023 - 05.2023
- Set up and optimized company pages within each platform to increase visibility of company's social content.
- Proposed online or multiple-sales-channel campaigns to marketing executives.
- Researched current trends in digital marketing industry to stay up-to-date on best practices.
E-Commerce Supervisor
The Phone Store
Lucknow
10.2022 - 05.2023
- Ensured compliance with industry regulations regarding online transactions.
- Maintained up-to-date records of all online sales transactions.
- Trained staff on how to use e-commerce platforms effectively.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Wholesale Sales Representative
S V Eccentrics Pvt. Ltd.
Lucknow
04.2022 - 09.2022
- Collaborated with sales manager and customer service to schedule deliveries for new clients.
- Created professional sales presentations and attended retail trade shows to creatively communicate product quality and market comparisons.
- Resolved customer complaints in a timely manner.
Education
Bachelor of Commerce - Accounting, Economics And Maths
University of Lucknow
Lucknow 05-2026
Higher Secondary School Certificate - Accounting, Economics And Computer Science
St. Joseph College
Lucknow 05-2023
Skills
- Problem-solving
- Social media marketing
- Team Management
- Excel proficiency
- Performance Monitoring
- KRA and KPI Management
- Customer service
- Sales strategy
- Expertise in subject matter
Languages
Hindi
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Acting SME
Startek
09.2024 - Current
Finance Executive
First Adviser Pvt. Ltd.
01.2024 - 08.2024
Telesales Executive
First Adviser Pvt. Ltd.
06.2023 - 12.2023
Social Media Marketing & Sales Representative
The Phone Store
01.2023 - 05.2023
E-Commerce Supervisor
The Phone Store
10.2022 - 05.2023
Wholesale Sales Representative
S V Eccentrics Pvt. Ltd.
04.2022 - 09.2022
Bachelor of Commerce - Accounting, Economics And Maths
University of Lucknow
Higher Secondary School Certificate - Accounting, Economics And Computer Science
St. Joseph College
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