Fredrick Domnic Nathan
Chennai,TN
Summary
Detail-oriented and performance-driven Quality Analyst with 4 years of experience in AR quality review, audit compliance, SLA monitoring, defect analysis, and process optimization. Demonstrated expertise in Excel-based reporting, dashboard creation, automation concepts, and continuous improvement initiatives. Strong communicator with a proven ability to enhance accuracy, productivity, and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Acting SME
Ventra health
07.2023 - Current
- Developed and implemented training materials for team members to enhance product knowledge and customer engagement.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
- Provided expert guidance on industry best practices, ensuring compliance with regulatory standards.
- Analyzed market trends to inform strategic decision-making and drive product development initiatives.
QC Analyst
VentraHealth
07.2023 - Current
- Performed quality audits and identified defects.
- Improved SLA adherence and accuracy metrics.
- Built Excel dashboards and productivity trackers.
- Conducted RCA and implemented corrective actions.
Account Manager/Account Receivable
Omega Healthcare Management Private Limited
11.2021 - 06.2023
- Submit, review, correct, and process denied or rejected insurance and healthcare claims.
- Troubleshoot claims issues, multi-task, and prioritise claims and correspondence responsibilities by age, complexity, and urgency.
- Raise invoices and issue credit notes. Resolve Customer query.
- Manage accounts receivable for assigned accounts through regular reports, customer meetings, and ongoing communication to assess the overall health of customer accounts.
- Develop rapport with clinicians and business owners for assigned accounts through ongoing professional communication, scheduled and ad hoc calls and written correspondence.
Education
Undergraduate degree - Diploma Naval Architechture and offshore engineering
AMET University
01.2017
Skills
- AR Quality Review & Analysis
- Audit & Compliance Monitoring
- Root Cause Analysis (RCA)
- SLA & KPI Management
- MS Excel Reporting & Dashboards
- Selenium Automation (Basic Concepts)
- Process Improvement & Documentation
- Team Coordination & Communication
Websites
Certification
NDT (Non Destructive Testing), 2017, certified course, Chennai
Personal Qualifications
AMET University, 2014-01-01, 2017-01-01, Undergraduate degree, Diploma Naval Architecture and Offshore Engineering (First)
Target Role
Quality Analyst
Personal Information
Title: Quality Analyst
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Acting SME
Ventra health
07.2023 - Current
QC Analyst
VentraHealth
07.2023 - Current
Account Manager/Account Receivable
Omega Healthcare Management Private Limited
11.2021 - 06.2023
Undergraduate degree - Diploma Naval Architechture and offshore engineering
AMET University