DEEPAK PRAJAPAT
Indore
Summary
Results-driven Mechanical Engineer experienced in Automotive After-Sales and Service Engineering. Achieved enhanced product performance and customer satisfaction through expertise in vehicle diagnostics and process improvement. Fostered collaborative team environments that drive continuous improvement and high-quality service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales After Quality
TCS (TATA Motors)
Pune
08.2023 - Current
- Analyzed warranty and claim data to uncover failure trends, recurring issues, and quality gaps, informing targeted improvements.
- Identify process risks and pain areas; design mitigation plans and implement controls.
- Defined, tracked, and reported Quality Assurance KPIs and compliance objectives, enabling data-driven decision-making.
- Drove quality improvement initiatives across shared services through collaborative action plans, enhancing overall service quality.
- Prepare detailed warranty reports, dashboards, and management review presentations.
- Review troubleshooting processes to ensure correct diagnosis and resolution.
- Applied in-depth knowledge to enhance After Sales quality processes.
Service Engineer
Volvo Eicher Commercial Vehicles
Nagpur
04.2022 - 07.2023
- Proficient in advanced technical diagnostics and data analysis, effectively resolving complex issues to enhance customer satisfaction and operational efficiency.
- Supported After-Market teams by addressing critical customer complaints, ensuring prompt resolution.
- Collaborated with field teams and dealers to resolve technical complaints, ensuring timely and effective solutions to enhance customer satisfaction
- Facilitated product training sessions with dealers, customers, and service engineers.
- Implemented tire life enhancement training programs to improve total cost of ownership.
- Conducted fuel economy trials on HCV and LCV diesel vehicles with competitor benchmarking.
- Assisted in conducting field trials and validating product performance during various testing phases.
- Monitored product performance metrics and escalated concerns to plant forums for timely intervention.
- Ensured timely resolution of customer complaints to enhance satisfaction. by collaborating with relevant teams for effective solutions. of the customer and Analysis of the workshop data and trend monitor for customer retention.
Service Supervisor
Chartered Bus Service, Indore
Indore
07.2021 - 04.2022
- Ensured vehicle availability, safety compliance, and service quality to support operational efficiency.
- Coordinated efforts among technicians, vendors, and operations teams to streamline service processes.
- Supervised preventive and breakdown maintenance of bus fleets to minimize downtime and enhance reliability.
Maintenance Supervisor
Prasanna Purple Mobility Solutions / AICTSL
10.2019 - 04.2021
- Oversaw maintenance operations for public transport bus fleets, ensuring optimal vehicle readiness.
- Diagnosed vehicle issues, facilitating rapid repairs to minimize operational downtime.
- Updated service documentation and performance reports to support compliance and operational oversight.
Education
Bachelor of Engineering - Mechanical Engineering
Swami Vivekananda College
IndoreHigher Secondary -
Govt. Hr. Secondary School
SimrolHigh School -
Govt. School
SimrolSkills
- Automotive Diagnostics (BS3, BS4, BS6)
- SAP
- CRMDMS
- MS Excel,MS Word,Power Point
- Power Query
- Dashboard
- Vehicle Troubleshooting
- Basic EV Knowledge
- Warranty analysis
- Quality assurance tracking
- Advanced diagnostics
- Technical support
- Customer relationship management
- Service efficiency improvement
- Product performance monitoring
- Troubleshooting processes
- Data analysis
- Training program implementation
Certification
- Electric Vehicle Design - Pantech Solutions
- NCC 'A' & 'B' Certificates - GACC College, Indore
Personal Information
- Date of Birth: 15/10/97
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Languages
- Hindi
- English
- Marathi
Timeline
Sales After Quality
TCS (TATA Motors)
08.2023 - Current
Service Engineer
Volvo Eicher Commercial Vehicles
04.2022 - 07.2023
Service Supervisor
Chartered Bus Service, Indore
07.2021 - 04.2022
Maintenance Supervisor
Prasanna Purple Mobility Solutions / AICTSL
10.2019 - 04.2021
Bachelor of Engineering - Mechanical Engineering
Swami Vivekananda College
Higher Secondary -
Govt. Hr. Secondary School
High School -
Govt. School