Deepak Puri
NEW DELHI
Summary
Hardworking and ambitious Deputy Manager with 12 year background in the freight forwardingindustry. Exceptional leadership and mediation traits. Dedicated to ensuring all associates provide the highest level of customer service. Passionate Deputy Manager with superb customer service and leadership talents. Adept in investigating and handling customer issues and complaints. Strong skills in budgeting and adhering to performance metrics.
Overview
13
13
years of professional experience
Work History
Deputy Manager
Continental Carriers Pvt Ltd
NEE DELHI
10.2023 - Current
- Developed and implemented air freight delivery policies, procedures and processes.
- Assessed employee performance and provided feedback for improvement.
- Coordinated with other departments to manage cargo loading, transport and unloading.
- Maintained accurate records of shipments including tracking numbers, weights, dimensions.
- Resolved customer inquiries related to shipment status or delivery times.
- Trained new staff on air freight delivery processes, equipment usage and safety protocols.
- Checked export documentation to determine cargo contents.
- Retrieved stored items and traced lost shipments, when necessary.
Sr Executive Air Export Pricing
SA CONSULTANTS & FORWARDERS PVT LTD
NOIDA
01.2018 - 03.2023
- Coordinated and processed export documents, including commercial invoices, packing lists, air waybills, certificates of origin, shipper's letters of instruction, and other related documents.
- Maintained detailed records of all shipments and ensured accurate data entry into the system.
- Verified accuracy of shipment information for international shipping requirements.
- Communicated with customers to provide updates on orders and arrange pick-up and delivery times.
- Assisted in preparing rate quotes for customers based on their individual needs.
- Provided customer service support by answering inquiries regarding shipment status or delivery time frames.
- Resolved discrepancies between customer requests and carrier availability as needed.
- Negotiated freight rates with carriers based on volume discounts and special offers from suppliers.
Customer Service Manager
SKYWAYS AIR SERVICES PVT LTD
NEW DELHI
01.2011 - 09.2017
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Education
Bachelor of Arts -
Delhi University
New Delhi03.2013
Skills
- Performance Improvements
- Cost Reduction
- Operations Management
- Sales Reporting
- Negotiation
- Staff Supervision
- Expertise in Sales
- Decision-Making Capabilities
Languages
Hindi
First Language
Punjabi
Intermediate (B1)
B1
English
Elementary (A2)
A2
Timeline
Deputy Manager
Continental Carriers Pvt Ltd
10.2023 - Current
Sr Executive Air Export Pricing
SA CONSULTANTS & FORWARDERS PVT LTD
01.2018 - 03.2023
Customer Service Manager
SKYWAYS AIR SERVICES PVT LTD
01.2011 - 09.2017
Bachelor of Arts -
Delhi University
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