Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Interests
Timeline
Hi, I’m

DEEPAK SABHARWAL

Gurgaon

Summary

Distinguished Solution Consultant with 20+ years experience in the telecommunications industry – Result driven and customer Oriented professional with a career spanning in software Delivery, Presales, consulting for CME (Communication, Media & Entertainment) Companies - Having a rich blend of technical and managerial skills coupled with a track record of consistent delivery to objectives. Coupled with knowledge of software/COTS solution, deep understanding of Telco BSS and OSS systems

Overview

22
years of professional experience
1
Certification

Work History

Salesforce India
Gurgaon

Distinguished Solution Engineer
04.2021 - Current

Job overview

  • For Salesforce offering for Communication Service Providers, Media and Entertainment companies, Data Centre providers within Indian Market-
  • Managing discovery sessions and workshops with customers to uncover challenges and issues faced- in terms of entire Lead to cash journey
  • Established solution presentation, demonstrations, and prototypes- for Salesforce specific offering
  • Create awareness among customers on Salesforce value proposition around 5G and Enterprise business model
  • Delivering functional and technical responses to RFPs/RFIs
  • Performed creation of Salesforce Point of view in terms of CME Solutions
  • Service CRM Transformation
  • B2B Marketing and Sales Automation

Ericsson India
Gurgaon

Domain Sales Manager
05.2015 - 04.2021

Job overview

  • OSS/BSS offering and responsible for: -
  • Client- All Operators in Asia Pacific
  • Managing customer centric offerings in area of Ericsson OSS and BSS portfolio
  • Handling creation and taking forward of offerings to existing or new customers with potential for substantial growth through innovative business and go-to-market models, cross all engagement models
  • Defining end-to-end Solution Architecture and proposal for RFPs and proactive proposals
  • Defining and executing Proof of Concept to Customer on OSS and BSS offerings
  • Demonstrated end-to-end demo with Sales Force and Ericsson Quote to Order stack integrated for B2B Services
  • Driving creation of Ericsson Enterprise Offering across below areas and doing workshops with Customers: -
  • Model driven Service Orchestration for Network Slicing
  • Enterprise Product Catalog driving product introduction
  • Enterprise Configure, Price & Quote, Customer, Service Order Management
  • Hybrid Fulfillment taking into consideration service resources and service Orchestration
  • Hybrid Service Assurance with closed loop automation

Amdocs India
Gurgaon

Delivery Solution Architect
09.2012 - 05.2015

Job overview

  • Developed comprehensive documentation for solution design specifications, ensuring clear communication between stakeholders at all stages of project lifecycle.
  • Collaborated with developers on creating user-friendly interfaces that simplified complex workflows within custom-built solutions.
  • Creating high-level design for new requirements in release; Effort estimation of new change requests
  • Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.

Comptel Communications

Solution Architect
12.2011 - 09.2012

Job overview

  • Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution
  • Converted high level customer requirements into an overall architecture by both analyzing formal project documentation & interviewing prospect/ customer's senior technical and business staff to understand their business needs
  • Proficiently involved in scoping, designing and guiding implementation of Comptel solutions
  • Worked closely with Delivery Team in terms of technical scope, solution implementation and Acceptance Testing for deployed modules of Comptel

Amdocs India
Gurgaon

OSS Presales Consultant
02.2009 - 12.2011

Job overview

  • Worked as OSS Presales Manager for multiple OSS opportunities and actively involved in Operators in Asia Pacific:- – Developed long-term relationships with key customer personnel – Understanding the customers' strategic issues which affect Amdocs within the OSS sphere – Established pre-sales support as appropriate and when necessary for new opportunities
  • Delivered customer presentations (new products etc.), and product road shows – Worked closely with the sales channels and other parts of the Amdocs organization to ensure that the technical content of proposals is correct
  • Supported sales team success by delivering technical expertise during client meetings and presentations.
  • Responded to specific customer requests, including RFP responses and industry-specific solutions.

IBM India Pvt. Ltd
Gurgaon

Advisory Consultant
06.2007 - 01.2009

Job overview

  • Providing solution designs of Overall Unified GIS solution
  • Handled statement of work creation for the project as well as communicated with clients on technical issues and issues related to integration of applications with the Unified GIS application
  • Looked after the integration designs for UGIS with other OSS applications
  • Managed pre-sales work and estimation for new requirements in existing projects and new opportunities for other prospective customers
  • Overall supervision of transition process- created transition plan for transition process as well as provided guidance to team members on various knowledge transfer sessions happening

With Wipro Technologies
Gurgaon

Domain Lead
06.2006 - 06.2007

Job overview

  • Worked as OSS Domain, and responsible for Client- Level3 Communications, USA (part of CenturyLink now)
  • Taking handover of OSS applications from client- functional and technical handover
  • Manage development team and guidance in terms of technical, domain knowledge required for applications
  • Responsible for resolution towards production issues which required code fixes and data cleansing issues
  • Project management work in terms of tracking effort, planning tasks, weekly report generation and client interaction
  • Served as active participant in Study of OSS-J platform and testing TCK scripts with respect to Reference implementation of OSS/J inventory API

Infosys Technologies
Bangalore

Module Lead
03.2003 - 06.2006

Job overview

  • Handled the data migration and interface detailed design for BT OSIRIS & BT ATHENE Projects; migration scripts development and testing and VV&T support activities and bug fixing
  • Managed Server Extensions Development in C++ using Objectel API's, Test Plans Development for complete modules
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Collaborated cross-functionally to ensure seamless integration of modules into larger projects or systems.

Convergelabs Software Technologies Pvt. Limited
Gurgaon

RF Engineer
09.2002 - 03.2003

Job overview

  • Manage RF Planning and Optimization Activities
  • Boosted system efficiency by streamlining processes for RF optimization and drive-testing activities.
  • Developed customized simulation models for accurate prediction of RF propagation in various environments.

Education

Indian Institute of Foreign Trade - Qutab Institutional Area

MBA from International Business
Jun 2010

M.J.P. Rohilkhand University

B.Tech from Electronics and Communication Engineering
May 2002

University Overview

Playing Table Tennis and Cricket In my spare time, prefer spending time with my son playing Table Tennis which gives me lot of focus and concentration. Participating in Local cricket tournaments helps me bring in the agility and stamina

Skills

  • CRM, OSS, BSS, Automation, AI/ML
  • Expertise in Solution Areas- Digital Customer Journey & Interactions, Lead to Quote (CPQ) ,Customer & Service Order Management, Service Orchestration ,Network Inventory Management, Federated Inventory,Model Driven Provisioning and Activation,Enterprise Billing ,Cloud Orchestration – Private & Public
  • Solution Architecture
  • Product Management
  • Scope Management
  • Problem analysis and resolution
  • Concept Demonstrations
  • Gathering Requirements

Certification

Aug 2021 Salesforce Certified Administrator Dec 2021 Salesforce Certified Platform App Builder May 2022 Salesforce Certified Advanced Administrator

Additional Information

  • CRM Expansion in B2B space for CSPs in India; extending with add-ons in existing Media & Entertainment companies – Closure of Tier 1 Service provider E2E Network Slicing covering Service orchestration, Service Order Management, Service Catalog and NFVO – Blueprint packages closure as part of “NaaS” for Tier 1 Service Provider in ANZ. – Ericsson Fulfillment and Order management solution for a Tier-1 Green Field Operator in India – Multi vendor SD-WAN lifecycle automation and orchestration design for Tier 1 Service Provider – Lead the Solution Designer responsibility within Amdocs for Tier-1 US Metro Ethernet Provider- Delivered 12 consecutive releases on time with stakeholder satisfaction – Closing deals for Amdocs OSS upgrade across for a Tier-1 Enterprise Services Provider- India and North America – Solution design & implementation of Network Inventory -Consolidation & fulfillment solution for a Tier-1 UK Telecom Service Provider

Interests

In my spare time, prefer spending time with my son playing Table Tennis which gives me lot of focus and concentration. Participating in Local cricket tournaments helps me bring in the agility and stamina

Timeline

Distinguished Solution Engineer

Salesforce India
04.2021 - Current

Domain Sales Manager

Ericsson India
05.2015 - 04.2021

Delivery Solution Architect

Amdocs India
09.2012 - 05.2015

Solution Architect

Comptel Communications
12.2011 - 09.2012

OSS Presales Consultant

Amdocs India
02.2009 - 12.2011

Advisory Consultant

IBM India Pvt. Ltd
06.2007 - 01.2009

Domain Lead

With Wipro Technologies
06.2006 - 06.2007

Module Lead

Infosys Technologies
03.2003 - 06.2006

RF Engineer

Convergelabs Software Technologies Pvt. Limited
09.2002 - 03.2003

Indian Institute of Foreign Trade - Qutab Institutional Area

MBA from International Business

M.J.P. Rohilkhand University

B.Tech from Electronics and Communication Engineering

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