Deepak Sahu

• Proactively identify problems through monitoring and other means
• Resolve technical issues relating to Windows servers
• Participate in IT projects and implementation of system automation
• Conduct cyber security audits and recommend improvements
• Provide training and support to junior admins and end users
• Act as an SME SPOC for at least one application or product
• Perform regular backups and restores
• Ensure zero downtime of applications and services
• Planning and implementing system automation tasks
• Plan and implement middleware patch management process

*Configuration of security policies in the Microsoft 365 environment, including threat management, application sharing, and device management.
*Developed automated workflows using Power Automate for IT support ticketing, notifications, and approval processes.
*Second-level support for IT problems of colleagues at all locations.
*User and license management in Office 365 Admin Center.
*Teams Administration Configuring and managing Teams, including
channels, policies, and integration with other Office 365 services.
*Administration of hybrid environments with on-premises Exchange and Office 365.
*Leading Office 365 implementation and upgrade projects, coordinating with stakeholders, and managing timelines.
*Site collection management, document libraries, and permissions.
Experience in optimizing licensing and usage to reduce costs while
ensuring compliance with Microsoft licensing models.
*Providing Level 2/3 support for Office 365-related issues.
*Creating and managing support workflows using Power Automate.
Training end-users and creating documentation for best practices.
*Implemented Azure Active Directory (AAD) for identity management,including configuring Single Sign-On (SSO) and Multi-Factor Authentication(MFA).
*Managed IT projects from inception to completion, ensuring on-time delivery within budget constraints.
*Managed OneDrive for Business configuration, safeguarding against
unauthorized access while promoting easy file sharing among employees.

Responsibilities :

• As a Team Lead System Support at Ninjacart, I am responsible for managing and maintaining the IT infrastructure with a focus on Azure, AWS, and Office 365 environments, Asset management & Asset Audit.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Monitoring and reporting: Tracking an security status of all endpoint devices, generating reports, and investigating any suspicious activities
• Policy configuration: Setting up appropriate security policies, rules, and configurations as per your organization's needs and compliance requirements
• Responsible for maintaining safe and secure work environment , Developing individual growth opportunities for team.
• Implemented audio/video conferencing system with multiple platform like google meets and Zoom, Microsoft teams.
• Providing day-to-day IT support and troubleshooting for end-users, resolving hardware, software, and network issues promptly to minimize downtime and maintain productivity
• Managing and administering Azure and AWS cloud platforms, including provisioning, configuring, and optimizing cloud resources to meet business requirements Implementing and managing virtual machines, storage, and networking services in Azure and AWS environments.
• Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Held weekly team meetings to inform team members on company news and updates.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Responsibilities:

• As a Network Operations Engineer at GTPL Rajwadi Network Pvt Ltd.I was entrusted with a diverse set of responsibilities aimed at ensuring a smooth operation and efficient management of network infrastructure.
• Designing and architecting network solutions tailored to meet the specific requirements of clients, During scalability, reliability, and security.
• Leading the planning and execution of Fiber-to-the-Home (FTTH) and Fiber-to-the-Building (FTTB) & Fiber-to-the -Premises(FTTP)projects, including fiber routing, mapping, and installation.
• Designing and deploying wireless network solutions, including Wi-Fi access points and mesh networks, to provide reliable connectivity across various locations.
• Utilizing Google Earth and other GIS tools to map and document fiber optic routes, facilitating accurate planning, visualization, and management of network infrastructure.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Enhanced system uptime by proactively monitoring and troubleshooting network issues.
• Scheduled infrastructure upgrades and software update rollouts around high traffic times to maintain network availability.
• Closed first-time tickets quickly and met resolution volume requirements
• Installed fiber, ethernet, and console cabling in climate-controlled NOC.
• Collaborated with engineering to report issues, manage project deliverables and provide status reports.