DEEPAK SARKAR
Faridabad
Summary
To excel in this challenging world amidst professionals and learn in this corporate environment. I would love to work in a growing organization and channelize my energy to the fullest. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
10
10
years of professional experience
Work History
Process Associate in Citi Bank Project(BFSI)
Tata consultancy services
Gurgaon
09.2020 - Current
- Communicated effectively with customers via phone, email, mail, or other methods.
- Reviewed credit applications and determined appropriate course of action for delinquent accounts.
- Adhered strictly to Fair Debt Collection Practices Act guidelines while conducting business activities.
- Made payment arrangements to prevent further litigation action.
- Updated client account information and records in company databases.
- Identified valuable solutions for customers with credit problems.
- Communicated regularly with customers regarding their account status or changes in policy terms, conditions, rates.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Executive E2 in Operations -Revenue-Sales
Fareportal India pvt. Ltd.
Gurgaon
02.2018 - 06.2020
- Provided ongoing support throughout the entire booking process from start to finish.
- Responded promptly to customer inquiries via telephone or email regarding products and services offered by the company.
- Booked flights, hotel rooms, car rentals, and other reservations for customers.
- Analyzed customer feedback data in order to identify areas of improvement within the business.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Assisted customers in selecting suitable flights, hotels, car rentals, and vacation packages that meet their needs and budget.
- Created custom itineraries based on customer preferences and budget constraints.
Travel Consultant
Onkar infotech Southall Travel
Gurgaon
03.2015 - 02.2018
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives
- Arranged travel accommodations for groups, couples, executives and special needs clients
Education
Diploma In Computer Application -
UPTEC
Lucknow07.2013
B.com - Commerce
D.A.V College
Kanpur07-2013
Class XII -
Kendriya Vidhalaya Chakeri No. 2
Kanpur05-2010
Skills
- Ability to Multitask
- Effective Time Management
- Leadership Skills
- Ability to Work in a Team
- Customer Service
- Communication Skills
- Complaint resolution
- Empathy and patience
- Product knowledge
- Problem resolution
- Complaint handling
- Microsoft Excel
- Customer relationship management (CRM)
- Multitasking and organization
- Credit card payment processing
- Administrative support
- Travel industry experience
- Strong negotiation
- Itinerary creation
- GDS systems mastery
- Marketing
- International and domestic travel
- Payment arrangements
- Debt negotiation
- Financial counseling
- Strong negotiation skills
- Billing problem resolution
Training
- Taking Ownership
- Organizing and Planning
- Knowledge Management
- Business Continuity Management
- Retail Banking Business Processes
- Banking Card Operations
- Corporate Banking
- Knowledge of Anti-Money Laundering
- Lean
- Self Leadership
- Oral Communication
- Diversity, Equity and Inclusion
- Agile
Languages
- English
- Hindi
- Bengali
Affiliations
- Help teammates in conducting the product knowledge test on a monthly basis
- Conducting a quiz and pledge about company policy within the team as a senior associate to create awareness
- Conducting team parties and get-togethers to bond with teammates.
References
References available upon request.
Timeline
Process Associate in Citi Bank Project(BFSI)
Tata consultancy services
09.2020 - Current
Executive E2 in Operations -Revenue-Sales
Fareportal India pvt. Ltd.
02.2018 - 06.2020
Travel Consultant
Onkar infotech Southall Travel
03.2015 - 02.2018
Diploma In Computer Application -
UPTEC
B.com - Commerce
D.A.V College
Class XII -
Kendriya Vidhalaya Chakeri No. 2
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