Summary
Overview
Work History
Education
Skills
Training
Languages
Affiliations
References
Timeline
Generic

DEEPAK SARKAR

Faridabad

Summary

To excel in this challenging world amidst professionals and learn in this corporate environment. I would love to work in a growing organization and channelize my energy to the fullest. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.

Overview

10
10
years of professional experience

Work History

Process Associate in Citi Bank Project(BFSI)

Tata consultancy services
Gurgaon
09.2020 - Current
  • Communicated effectively with customers via phone, email, mail, or other methods.
  • Reviewed credit applications and determined appropriate course of action for delinquent accounts.
  • Adhered strictly to Fair Debt Collection Practices Act guidelines while conducting business activities.
  • Made payment arrangements to prevent further litigation action.
  • Updated client account information and records in company databases.
  • Identified valuable solutions for customers with credit problems.
  • Communicated regularly with customers regarding their account status or changes in policy terms, conditions, rates.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.

Executive E2 in Operations -Revenue-Sales

Fareportal India pvt. Ltd.
Gurgaon
02.2018 - 06.2020
  • Provided ongoing support throughout the entire booking process from start to finish.
  • Responded promptly to customer inquiries via telephone or email regarding products and services offered by the company.
  • Booked flights, hotel rooms, car rentals, and other reservations for customers.
  • Analyzed customer feedback data in order to identify areas of improvement within the business.
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
  • Handled travel arrangements for groups, couples, executives, and special needs clients.
  • Assisted customers in selecting suitable flights, hotels, car rentals, and vacation packages that meet their needs and budget.
  • Created custom itineraries based on customer preferences and budget constraints.

Travel Consultant

Onkar infotech Southall Travel
Gurgaon
03.2015 - 02.2018
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives
  • Arranged travel accommodations for groups, couples, executives and special needs clients

Education

Diploma In Computer Application -

UPTEC
Lucknow
07.2013

B.com - Commerce

D.A.V College
Kanpur
07-2013

Class XII -

Kendriya Vidhalaya Chakeri No. 2
Kanpur
05-2010

Skills

  • Ability to Multitask
  • Effective Time Management
  • Leadership Skills
  • Ability to Work in a Team
  • Customer Service
  • Communication Skills
  • Complaint resolution
  • Empathy and patience
  • Product knowledge
  • Problem resolution
  • Complaint handling
  • Microsoft Excel
  • Customer relationship management (CRM)
  • Multitasking and organization
  • Credit card payment processing
  • Administrative support
  • Travel industry experience
  • Strong negotiation
  • Itinerary creation
  • GDS systems mastery
  • Marketing
  • International and domestic travel
  • Payment arrangements
  • Debt negotiation
  • Financial counseling
  • Strong negotiation skills
  • Billing problem resolution

Training

  • Taking Ownership
  • Organizing and Planning
  • Knowledge Management
  • Business Continuity Management
  • Retail Banking Business Processes
  • Banking Card Operations
  • Corporate Banking
  • Knowledge of Anti-Money Laundering
  • Lean
  • Self Leadership
  • Oral Communication
  • Diversity, Equity and Inclusion
  • Agile

Languages

  • English
  • Hindi
  • Bengali

Affiliations

  • Help teammates in conducting the product knowledge test on a monthly basis
  • Conducting a quiz and pledge about company policy within the team as a senior associate to create awareness
  • Conducting team parties and get-togethers to bond with teammates.

References

References available upon request.

Timeline

Process Associate in Citi Bank Project(BFSI)

Tata consultancy services
09.2020 - Current

Executive E2 in Operations -Revenue-Sales

Fareportal India pvt. Ltd.
02.2018 - 06.2020

Travel Consultant

Onkar infotech Southall Travel
03.2015 - 02.2018

Diploma In Computer Application -

UPTEC

B.com - Commerce

D.A.V College

Class XII -

Kendriya Vidhalaya Chakeri No. 2
DEEPAK SARKAR