To excel in this challenging world amidst professionals and learn in this corporate environment. I would love to work in a growing organization and channelize my energy to the fullest. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Hi, I’m
DEEPAK SARKAR
process associate
Faridabad,HR
Summary
Overview
10
years of professional experience
Work History
Tata consultancy servicesGurgaon
Process Associate in Citi Bank Project(BFSI)
09.2020 - Current
Job overview
- Communicated effectively with customers via phone, email, mail, or other methods.
- Reviewed credit applications and determined appropriate course of action for delinquent accounts.
- Adhered strictly to Fair Debt Collection Practices Act guidelines while conducting business activities.
- Made payment arrangements to prevent further litigation action.
- Updated client account information and records in company databases.
- Identified valuable solutions for customers with credit problems.
- Communicated regularly with customers regarding their account status or changes in policy terms, conditions, rates.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Fareportal India pvt. Ltd.Gurgaon
Executive E2 in Operations -Revenue-Sales
02.2018 - 06.2020
Job overview
- Provided ongoing support throughout the entire booking process from start to finish.
- Responded promptly to customer inquiries via telephone or email regarding products and services offered by the company.
- Booked flights, hotel rooms, car rentals, and other reservations for customers.
- Analyzed customer feedback data in order to identify areas of improvement within the business.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Assisted customers in selecting suitable flights, hotels, car rentals, and vacation packages that meet their needs and budget.
- Created custom itineraries based on customer preferences and budget constraints.
Onkar infotech Southall TravelGurgaon
Travel Consultant
03.2015 - 02.2018
Job overview
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives
- Arranged travel accommodations for groups, couples, executives and special needs clients
Education
UPTEC
Diploma In Computer Application
07.2013
University Overview
D.A.V College
B.com from Commerce
07-2013
University Overview
Kendriya Vidhalaya Chakeri No. 2
Class XII
05-2010
University Overview
Skills
- Ability to Multitask
- Effective Time Management
- Leadership Skills
- Ability to Work in a Team
- Customer Service
- Communication Skills
- Complaint resolution
- Empathy and patience
- Product knowledge
- Problem resolution
- Complaint handling
- Microsoft Excel
- Customer relationship management (CRM)
- Multitasking and organization
- Credit card payment processing
- Administrative support
- Travel industry experience
- Strong negotiation
- Itinerary creation
- GDS systems mastery
- Marketing
- International and domestic travel
- Payment arrangements
- Debt negotiation
- Financial counseling
- Strong negotiation skills
- Billing problem resolution
Training
Training
- Taking Ownership
- Organizing and Planning
- Knowledge Management
- Business Continuity Management
- Retail Banking Business Processes
- Banking Card Operations
- Corporate Banking
- Knowledge of Anti-Money Laundering
- Lean
- Self Leadership
- Oral Communication
- Diversity, Equity and Inclusion
- Agile
Affiliations
Affiliations
- Help teammates in conducting the product knowledge test on a monthly basis
- Conducting a quiz and pledge about company policy within the team as a senior associate to create awareness
- Conducting team parties and get-togethers to bond with teammates.
References
References
References available upon request.Contact
Contact
Faridabad, India 121002Education
Education
Kanpur,Kanpur,LucknowWork Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureTeam Building / Company RetreatsWork-life balanceFlexible work hoursTimeline
Process Associate in Citi Bank Project(BFSI)
Tata consultancy services
09.2020 - Current
Executive E2 in Operations -Revenue-Sales
Fareportal India pvt. Ltd.
02.2018 - 06.2020
Travel Consultant
Onkar infotech Southall Travel
03.2015 - 02.2018
UPTEC
Diploma In Computer Application
D.A.V College
B.com from Commerce
Kendriya Vidhalaya Chakeri No. 2
Class XII
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