Deepak Singh
New Delhi
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong communication, Problem-solving abilities and a proven track record of fostering strong relationships with clients, customer services and team members. Focused on supporting team success and achieving positive results.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Customer Support Executive
Policybazaar Insurance Brokers Private limited
Gurugram
07.2025 - 09.2025
- Managed customer/employees inquiries through multiple communication channels effectively.
- Collaborated with team members to coordinate project timelines and deliverables.
- Assisted customers with insurance inquiries and policy details.
- Assisted customers with inquiries and product information.
- Resolved complaints by providing effective solutions to issues.
- Collaborated with team members to enhance service quality.
- Educated customers about product features and benefits clearly.
- Maintained a positive attitude in high-pressure situations effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Support Executive
Teleperformance
Gurugram
01.2025 - 04.2025
- Managed customer queries through live chat, maintaining 91% accuracy
- Handled inbound and outbound calls for product support and sales conversions.
- Explained product features, pricing, offers and benefits to customers.
- Resolved customer complaints professionally and improved satisfaction scores
- Facilitated communication between departments to resolve customer issues promptly.
- Established relationships with key partners and vendors to ensure successful project outcomes.
Education
Bachelor of Arts - Tourism
Indira Gandhi National Open University
New Delhi 06.2024 - 11.2025
Intermediate Certificate- CBSC - Arts
BSIC
New Delhi 07.2019 - 07.2021
Skills
- Customer Query Resolution and Troubleshooting
- Ticket Handling and Live Chat Process
- Active listening and problem-solving
- Report Building and Customer Relationship Management
- Time management and Target achievement
- Conflict resolution and Positive attitude
- Ability to maintain high call quality and conversion rate
- Client Engagement
- Product explanation and objection handling
- MS Office ( Advanced Excel, Word )
Hobbies and Interests
- Sports(Badminton and Cricket)
- Explore New Things and Creativity
- Travelling
- Learn life saving skills
Languages
Hindi - Native Speaker
English - Good
Personal Information
- Title: Customer Support Executive
- Date of Birth: 05/04/2004
- Marital status: Single
- C - 857 Sangam Vihar, New Delhi 110080
Strengths
- Quick learner and adaptable
- Confident and clear communication
- Professional attitude and discipline
- Strong follow up and persistence
- Team player with leadership potential
Timeline
Customer Support Executive
Policybazaar Insurance Brokers Private limited
07.2025 - 09.2025
Sales Support Executive
Teleperformance
01.2025 - 04.2025
Bachelor of Arts - Tourism
Indira Gandhi National Open University
06.2024 - 11.2025
Intermediate Certificate- CBSC - Arts
BSIC
07.2019 - 07.2021