Deepak Singh Jakhi

Project - FirstView

Domain: Platform & Application Support

*Platform Support Engineer (Elasticsearch & OpenShift) -Last 2.3 Years

• Provided L1 support for Elastic (Elasticsearch) clusters across production and non-production environments.

• Conducted incident management and troubleshooting for OpenShift, addressing pod failures, service disruptions, and deployment issues.
• Monitored cluster health, performance, and availability using Kibana and other observability tools.
• Investigated and resolved log ingestion failures, data replication issues, and performance bottlenecks.
• Diagnosed and addressed node failures, shard allocation problems, and indexing delays, ensuring system stability.

*Application,& Reporting Support (9 Months):

• Monitored 50+ SSRS reports daily

• Created and validated client reports from SSRS

• Resolved data/report-related tickets (L1/L2)