Deepak Singh Rana
Delhi
Summary
To pursue a challenging and growth-oriented career in facility and administrative operations, leveraging my extensive background in hospitality, customer service, and workforce coordination to contribute effectively to organizational goals.
Overview
13
13
years of professional experience
Work History
Front Office Executive
Genius Consultants Limited
Noida
08.2024 - Current
- Managing front office operations including client handling, visitor management, and reception coordination.
- Ensuring proper facility access control, maintaining logs, and coordinating with building management services.
- Overseeing meeting room bookings and vendor scheduling.
- Supporting administrative services such as courier dispatch, mail handling, and front desk reports.
- Sharing monthly complaint tracker and MMR with the Management.
- Taking ownership of the request or complaint and ensuring they are handled effectively within TAT.
- Taking the rounds of the premises and reporting any lapses/ observations to the relevant team.
- Managing and participating in events, overlooking general maintenance and guest handling.
Reservation Associate
Bnbme Holiday Homes Rental LLC
Dehradun
01.2023 - 10.2023
- Coordinated with property maintenance teams to ensure readiness and functionality before guest arrivals.
- Acted as a liaison between operations and housekeeping to schedule cleanings, repairs, and property upkeep.
- Ensured compliance with health and safety standards across all guest-ready accommodations.
- Managed guest check-in logistics, key handovers, and handled real-time escalations.
- Tracked service vendor performance and generated quality assurance reports.
Sr. Reservation Executive
Plaza Premium Group
Delhi
06.2018 - 11.2022
- Supervised a team of 10 associates handling centralized reservations and client service communication.
- Maintained detailed shift schedules and coordinated manpower allocation for guest service counters.
- Generated performance and occupancy reports, assisting management in workforce planning and space optimization.
- Supported training programs, improving response time and reservation accuracy.
Reservation Executive
Choice Hotels International
Delhi
03.2015 - 05.2018
- Handled guest room allocations in coordination with the housekeeping and engineering departments.
- Supported the front office team by managing special service requests involving room setup, amenities, and vendor-supplied items.
- Assisted in tracking operational issues raised by guests and ensured prompt resolution through backend teams.
Reservation Associate
Global Reservations Sales and Customer Care
Delhi
11.2012 - 02.2015
- Company Overview: (Marriott Hotels)
- First point of contact for guests requiring room bookings and pre-arrival assistance.
- Maintained detailed guest profiles, coordinating personalized services and timely room readiness.
- Created reservation reports and logs useful for resource planning and operational audits.
- Awarded “Excellent Performer” – March 2014
- (Marriott Hotels)
Education
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management (IHM)
Hajipur02-2011
Intermediate -
Andhra Education Society Sr. Sec. School
Delhi03-2006
Matriculation -
Andhra Education Society Sr. Sec. School
Delhi03-2004
Skills
- Front Office & Facility Coordination
- Administrative & Vendor Management
- Workforce Scheduling & Training
- Guest Relations & Service Escalations
- Communication & Reporting
- Email & Call Handling (GDS / Internal Systems)
Hobbies and Interests
- Playing Volleyball
- Listening to Music
- Surfing the Internet
Personal Information
- Father's Name: Mr. B. S. Rana
- Date of Birth: 11/09/88
- Nationality: Indian
- Marital Status: Married
Timeline
Front Office Executive
Genius Consultants Limited
08.2024 - Current
Reservation Associate
Bnbme Holiday Homes Rental LLC
01.2023 - 10.2023
Sr. Reservation Executive
Plaza Premium Group
06.2018 - 11.2022
Reservation Executive
Choice Hotels International
03.2015 - 05.2018
Reservation Associate
Global Reservations Sales and Customer Care
11.2012 - 02.2015
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management (IHM)
Intermediate -
Andhra Education Society Sr. Sec. School
Matriculation -
Andhra Education Society Sr. Sec. School
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