DEEPAK SONI
Solan
Summary
Dynamic Front Office Supervisor at The Oberoi Rajvilas Jaipur, adept at optimizing staff schedules and enhancing customer satisfaction through effective conflict resolution. Proven track record in inventory management and task delegation, leading to improved team performance and seamless operations. Committed to delivering exceptional service and fostering a positive guest experience.
Overview
7
7
years of professional experience
Work History
Front Office Supervisor
The Oberoi Rajvilas Jaipur
Jaipur
11.2023 - Current
- Trained new employees on front office procedures and customer service standards.
- Coordinated guest requests and resolved issues promptly, ensuring high guest satisfaction.
- Implemented training programs to improve team skills and service quality.
- Managed staff schedules and delegated tasks to optimize workflow efficiency.
- Collaborated with other departments to ensure seamless service delivery for guests and for smooth operations.
- Led team through Opera migration process for system upgrade.
- Conducted root cause analysis on negative feedback, identifying key areas for improvement.
- Coordinated with housekeeping team to ensure timely room readiness for guests.
- Conducted daily reviews of guest profiles and C-forms for compliance.
- Performed night audit responsibilities and compiled pre- and post-audit documentation.
- Handling Group Billings and preparing Grid and discrepancy raised by the finance team on a daily basis.
Front Office Executive
The Westin Sohna Resort and Spa
Sohna
01.2023 - 11.2023
- Managed daily email communications, ensuring prompt responses and effective guest engagement.
- Addressed guest requests and complaints with service recovery strategies, ensuring guest satisfaction.
- Screening day-to-day Arrivals and departures.
- Attending daily departmental briefing and providing the daily Inputs to the regular front office meetings.
- Handling the daily cash closure as per brand standard.
- Meeting the Guest Loyalty Program and Membership targets in coordination with team.
- Fulfilled special requests from guests.
- Checking the Billing instructions and monitors guest credit.
- Verified billing instructions on reservations to prepare accurate guest bills, enhancing billing accuracy.
- Night Auditing with EDC Settlements, Daily reports.
- Generated CFORM for foreign guests to comply with immigration regulations.
Front Desk Associate
The Westin Sohna Resort and Spa
Sohna
09.2021 - 01.2023
- Registered guests and assigned rooms efficiently during peak check-in hours.
- Addressed guest requests and complaints with service recovery, enhancing overall guest satisfaction.
- Managed daily email correspondence, ensuring timely responses to guest inquiries.
- Coordinated with housekeeping team to ensure timely room readiness for arrivals.
- Fulfilled special requests for guests.
- Meeting the Guest Loyalty Program and Membership targets in coordination with team.
- Handling the daily cash closure as per brand standard.
- Checking the Billing instructions and monitors guest credit.
- Update all the Arrival GRC with contact details with signatures.
- Created CFORM for foreign guests to ensure accurate record-keeping.
- Night Auditing with EDC Settlements, Daily reports.
- Attending daily departmental briefing and providing the daily Inputs to the regular front office meetings.
Front Desk Associate
Ramada Plaza
Solan
08.2019 - 09.2020
- Allocated rooms to arrivals based on guest preferences and special requests, enhancing guest satisfaction.
- Addressed guest needs and resolved complaints, fostering a positive guest experience.
- Check the billing instructions mentioned on the reservation for preparing the guest bills.
- Updated Arrival GRC with contact details and signatures to ensure accurate guest records.
- Prepared CFORM for foreign guests to facilitate proper record-keeping.
- Prepare Expected Arrivals & Expected Departures list Every Day.
- Night Auditing with EDC Settlements, Daily reports.
Education
Bachelor of Arts -
Chaudhary Charan Singh University
Meerut01-2024
Diploma - Hospitality
Govt. Industrial Training Institute
Kasauli, HPSenior Secondary - Non Medical
Sarawati Niketan Senior Secondary School
Kasauli, HIMACHAL PRADESHSkills
- Front office operations
- Staff scheduling
- Inventory management
- Revenue management
- Financial reporting
- Team leadership
- Staff supervision
- Multitasking proficiency
- Conflict resolution
- Complaint handling
- Customer service
Languages
- English
- Punjabi
- Hindi
Timeline
Front Office Supervisor
The Oberoi Rajvilas Jaipur
11.2023 - Current
Front Office Executive
The Westin Sohna Resort and Spa
01.2023 - 11.2023
Front Desk Associate
The Westin Sohna Resort and Spa
09.2021 - 01.2023
Front Desk Associate
Ramada Plaza
08.2019 - 09.2020
Bachelor of Arts -
Chaudhary Charan Singh University
Diploma - Hospitality
Govt. Industrial Training Institute
Senior Secondary - Non Medical
Sarawati Niketan Senior Secondary School