A result oriented certified Delivery Head, having ~23 years of total experience with 18+ years in Management and Governance of intricate ICT transformation & green field programs. Accountable for end-to-end Delivery Life Cycle Management including RFx management, Top & Bottom-line, contract establishment, Internal & external stakeholder (CXO’s, VP, Heads & mid-level) management, 3PP OEM & Vendor engagement and Negotiation, Sales & Deliveries decision, presales to delivery transition, Program establishment & execution including goal setting, planning, governance, and conclusion. Strategic leader with strong leadership traits of problem-solving, decision-making, interpersonal skills, coaching, mentoring, communication & natural aptitude to map business needs into proposal & program deliverable.
Have managed onshore/offshore, multi-vendor/cultural/technologies complex delivery programs amounting to ~ $81M with average of $15-20M per year. Established & Led Region’s Delivery Proposal Management function to support 12+ customers (green field & existing) and delivered ~300+ services proposals across OSS/BSS/IP/Customizations etc.
Have been awarded with most prestigious Pre-Sales award from Region HEAD.
Certifications
Led transformational & Green Field proposal initiatives as CFR (Contract Fulfillment Responsible) resulting in a 25% increase in business revenue.
Led end-to-end delivery of green-field & large-scale OSS /BSS transformation programs, resulting in increase of 13% UM & 16% customer satisfaction
Technical Understanding & Key Workshops