Summary
Overview
Work History
Education
Skills
Certification
Leadership
Technical Understanding & key Workshops
Affiliations
Generic
Deepak Taneja

Deepak Taneja

ICT Delivery Head
Gurgaon,HARYANA

Summary

A result oriented certified Delivery Head, having ~23 years of total experience with 18+ years in Management and Governance of intricate ICT transformation & green field programs. Accountable for end-to-end Delivery Life Cycle Management including RFx management, Top & Bottom-line, contract establishment, Internal & external stakeholder (CXO’s, VP, Heads & mid-level) management, 3PP OEM & Vendor engagement and Negotiation, Sales & Deliveries decision, presales to delivery transition, Program establishment & execution including goal setting, planning, governance, and conclusion. Strategic leader with strong leadership traits of problem-solving, decision-making, interpersonal skills, coaching, mentoring, communication & natural aptitude to map business needs into proposal & program deliverable.

Have managed onshore/offshore, multi-vendor/cultural/technologies complex delivery programs amounting to ~ $81M with average of $15-20M per year. Established & Led Region’s Delivery Proposal Management function to support 12+ customers (green field & existing) and delivered ~300+ services proposals across OSS/BSS/IP/Customizations etc.

Have been awarded with most prestigious Pre-Sales award from Region HEAD.

Overview

23
23
years of professional experience
12
12

Certifications

Work History

Delivery Proposal Management

Ericsson
Gurgaon
02.2011 - Current

Led transformational & Green Field proposal initiatives as CFR (Contract Fulfillment Responsible) resulting in a 25% increase in business revenue.

  • Strategized and worked closely with multi-disciplined teams to drive Compliance, estimations (across domains for Ericsson & 3PP HW, SW, Services and Managed Services/Support/ AMC), delivery plans, risk identification and brainstorming for RFx engagements.
  • Provided consultation within the pre-sales team and facilitated strategical stakeholder engagement that ensured competitive edge against competition, leading to business win.
  • Defined and proposed Delivery model, Strategy & Program Org. basis SWOT analysis
  • Led 3PP engagements to negotiate & finalize scope & price. Risk workshops, participated in contract & payment milestones and Price finalization to optimize proposed price.
  • Engaged with Leadership team for strategic decisions to intensify business probability.
  • Developed and maintained relationship with Customer, Senior management, business stakeholders including Customer Unit, Development Unit, Solution Area, Managed Service, Customer Support, Global Service Delivery, 3PP Vendors & OEM, Sourcing and required Internal & External Stakeholders to align proposal priorities with business objectives.

Delivery Proposal Management (Key WINS)

Ericsson
Gurgaon
02.2011 - Current
  • Airtel 11 circles 5G Network Management Sol. for 500K Cell (WON)
  • Airtel 10 circles 75K Transport Nodes Transformation (WON)
  • Airtel 11 circles 1.2 M 2/3/4G cells N/W Mgt Transformation (WON)
  • Airtel IMS (VoLTE) (WON)
  • OPTUS Australia Ericsson Orchestrator (WON)
  • ROBI Bangladesh Charging System (WON)
  • Aircel 5 years, multi-million USD contract (WON).
  • Aircel 80M Subs Charging System Upgrade & Expansion (WON).
  • Aircel 13 M subscriber Charging System Expansion (WON).
  • Airtel 2012-2014 & 2015-2017 PAN INDIA RAN & Transport Network Management solution upgrades (WON).
  • Airtel 2012-2014 IN Expansion (WON).
  • Vodafone Nokia Charging System Swap (WON).
  • Idea Telcordia Charging System Swap (7 Circles) (WON).
  • Bhutan charging system & CORE (DR), Postpaid Billing (WON).
  • Telenor Mobile Number Portability (WON)
  • Airtel TV, Consumer & business applications engagements (15+) i.e. IP Surveillance, Antispam, Hosted Call Centre, IPTV, Multiscreen etc.

End to End Delivery Management:

Ericsson
Gurgaon
09.2007 - Current

Led end-to-end delivery of green-field & large-scale OSS /BSS transformation programs, resulting in increase of 13% UM & 16% customer satisfaction

  • Set programs goals according to the strategic objectives of the organization and led solutions implementation from establishing project requirements to solution go-live
  • Built & led geographically distributed high performing teams, including working with partner’s teams, and defining the right operating model, resulting in 25% increase in team productivity
  • Devised strategies for program performance & governed the need for improvements. Managed team of 100+ resources including Architect, Program Directors, CPM, Engineers.
  • To maintain & ensure Customer Relationship at CXO, middle management level (for interfacing departments eg IT, Engineering, Marketing, Finance, Customer Care etc.)
  • Managed multiple delivery teams including RAN (2G, 3G, 4G, 5G), Transport, CORE and ensured Leadership level governance, conducted program meetings, identified & resolved process gaps to ensure timely, quality & controlled-cost delivery with improved Margins.
  • Built & managed strong relations with Customer Unit, Solution Area, Global Delivery & Expertise, Development Unit, Managed Services, Customer Support, Zonal & Global stakeholders to ensure required support.
  • Governed steering group & milestones meeting with stakeholders for AoS generation.
  • Vendor/OEM management & negotiation, Sourcing, Resource Management, Coaching, Mentoring, Conflict & Competence Management.
  • Hired and managed contract resources or agencies to augment team staffing that helped to optimize delivery cost. Mentored team to develop leadership and technical skills.
  • Proposed & Deployed automation (CI/CD) in Network management solution upgrades
  • Defined & implemented Agile processes in complex environments, delivering Agile projects at scale.

End to End Delivery Management (Key Deliveries)

Ericsson
Gurgaon
09.2007 - Current
  • Airtel 11 circles Network Management Sol. Transformation for RAN (2/3/4/5G), Transport, VoLTE, PCRF, CORE etc.) (70+ EMS Deployment, 1.2 M RAN cells & 75K Transport Nodes migration, Reporting solution, Security compliance)
  • Airtel 11 circles 160+ Network Management & Reporting Solution Version Upgrade.
  • Aircel Telcordia charging system Swap of 12 circles, Postpaid Billing, 45 M Subs Expansion (5 Years Contract)
  • Aircel 80 M subs charging system Upgrade & Expansion
  • Aircel 13 M charging system Expansion
  • Aircel N/W Management solution deployment & upgrades.
  • Airtel 23 circles charging system upgrades (~1000 Nodes) e.g SDP, SCP, VS, IVR, MINSAT, DWS, CRS etc.
  • Bhutan charging system & Postpaid Billing
  • Airtel 23 circles charging system deployment (~450+ charging system nodes). Green Field Deployment in few circles.

Sr Program Manager

NOKIA (Ex Alcatel-Lucent)
Gurgaon
06.2004 - 09.2007
  • Managed end-to-end delivery of Prepaid Solution (PPS4.3.2), PPT422, PPS433, Centralized Voucher System, PRBP (Personalize Ring Back Tone) deployment in existing customer (Nigeria (GLOBACOM), Libya (GPTC), Sudan, Sri Lanka (MTN), & green-field customer (SPACETEL (Yemen) etc), including requirements elicitation, solution design, development, testing, and deployment.

Technical Manager

Daewoo
Gurgaon
09.2000 - 06.2003
  • Led and successfully delivered hanaringMe, Background Music Services (IN Services), Local Number Portability (IN Service), GSM/WCDMA Inbound roaming in CDMA Network & Call simulators for PSTN, ISDN, R2, ISUP and V5.2 (ISDN, PSTN) to South Korean Operators i.e. Hanaro Telecom & Korea Telecom. m & Korea Telecom

Education

MBA - Information Technology (PT)

AIMA
Delhi
08.2004

Bachelor of Engineering - Electronics

Pune University
Pune
05.1998

Master of Science - Software System (PT)

BITS
PILANI
03.2007

Skills

  • Strategy formulation & Implementation
  • Complex Greenfield & Transformation delivery
  • CXO, VP, Mid-level CEM Satisfaction
  • Decision-Making, Persuading, Influencing & Negotiation
  • Delivery Proposals & end to end Delivery Management
  • Top & Bottom Line
  • P & L Ownership
  • Resource & Competency Mgt
  • Vendor/OEM/Sourcing Mgt

Certification

  • PMP
  • AWS Cloud SA
  • ITIL
  • CMMI (Staged & Cont.) V1.1
  • Scrum Master
  • GCP Cloud
  • Continuous Del. & DevOps
  • Microservices
  • Agile
  • Digital Transformation
  • AI for everyone

Leadership

  • Integrity
  • Lead by Example
  • Collaborator
  • Decision Making
  • Problem Solving
  • Innovator
  • Motivator
  • Accountability
  • Persuading
  • Influencing
  • Communicator
  • Negotiator

Technical Understanding & key Workshops

Technical Understanding & Key Workshops

  • AWS Cloud
  • OSS, BSS
  • Telecom (2G, 3G, 4G, 5G)
  • Microservices, DevOps (CI CD)
  • Agile
  • 5G, Cloud
  • Leaders’ Core Curriculum
  • Leadership Excellence IIM B
  • Improving Communication and interpersonal effectiveness IIM K
  • Integrated Software Project Mgt.
  • Project Sales in Practice

Affiliations

  • Have been rewarded with very prestigious award (from last 6 Years) i.e IMPACT & FALCON AWARD, honored to ONLY 2% of exceptional performing workforce.
  • Rated and rewarded as Exceptional contributor from last many years for various programs across customer units and customers.
  • Business Excellence award for outstanding contribution for Aircel 52M IN Expan., Modernization, Telcordia Swap in Q3,2015
  • ACE award for outstanding work and contribution towards Vodafone Nokia Siemens Network Swap & IT Transformation in Q2,2014
  • SI PMO award for exceptional contribution for Financial Objectives in 2010 & for Airtel Customer delivery in 2009.
  • Letter of Appreciation for outstanding contribution for successful completion of Charging GW deployment (1 st in region). ✓ CAM award (Alcatel-Lucent) in 2005 for being instrumental in managing first ever
Deepak TanejaICT Delivery Head