Deepak Verma
Faridabad
Summary
Seasoned IT professional with a proven track record in managing IT operations across diverse sectors, including oil and gas, manufacturing, and research and development. Expertise includes leading global and regional projects such as data center consolidation, managed print services, and digital transformation, consistently achieving business objectives within tight deadlines. Core competencies encompass IT operations, security governance, cloud strategy, automation, and IT infrastructure management, supported by over 20 years of experience. Recognized for strong organizational skills and dependability, adept at managing multiple priorities while maintaining a positive attitude and commitment to team success.
Overview
20
20
years of professional experience
4
4
Certifications
2
2
Languages
Work History
IT Infrastructure Head (India)
Regal Rexnord Corporation (Marathon Electric India Pvt Ltd.)
07.2018 - Current
- Responsible to run and effectively measure PAN India IT Operations that cut across 4 business entities using well defined KPIs and KRA’s using PBI dashboards in ServiceNow and PRTG. Currently managing a Team of 30+ IT engineers who are reporting directly or indirectly in order to support Global IT Ops. I have a Helpdesk team with 16 and 15 India IT Sites Engineers reporting. Review KPIs: TTA / TTRs, and ensuring business SLAs are always excelled. Work with Incident/ Problem/ Change Management team to ensure we have complete control of Infra/ services.
- Implemented Multi-Agent Copilot Agent for ServiceNow to help internal users to search KB, create, update, view or lookup their requests.
- Lead Data Analytics project to help India business take decision using Power BI data insights.
- Lead Oracle ASCP Module implementation and supported the ERP upgrade project with help Internal Oracle team.
- Define a Digital First Strategy for complete BPA (business process automation) and Digital transformation to move out of manual or unproductive apps. We leveraged O365 Power Platforms: Power Automate, Power BI, and Power Apps inhouse by Cross training existing resources and help to drive operation expenditure down 25% YoY using it.
- IT Infrastructure Management: Datacenter/ Server room Consolidation, Site Migration, DR Planning, Training & documentation process
- Working on Business Requirement with internal Global teams, CISO, Business Directors / leaders and lead the technology infrastructure Projects execution at the Enterprise & also at Region level.
- Accountable for Information Security, SOX certifications, Disaster recovery, and BCP planning and execution.
- Perform IT product and vendor evaluations & review to ensure best-in-class technologies and partners with TCO & ROI
- Supplier / Vendor Management : Review Supplier performance matrix, work with legal on Contract Management (SOW, MSA, NDAs), SLA management, and negotiations for best in breed service quality.
- Hands-on technical depth enables direct oversight, problem-solving leadership, and participation in complex infrastructure implementation, system upgrades, and operational troubleshooting.
- Experience with comprehensive disaster recovery architecture and operations, including storage area network and redundant, highly-available server and network architectures.
IT Business Partner
Universal Oil (Honeywell)
10.2015 - 07.2018
- Responsible for IT India business unit & site management including Opex / Capex spent for IT infra/site.
- IT Operation & compliance Management for business unit
- Azure Tenants regional specific requirements
- Power BI report and Dashboard development and move all static dashboards to Cloud. Ensure the IT site support deliver on SLA for Incident, Change & Problem tickets .Help Team develop KBs, SOP & publishing them on Intranet or Service Now Portal
- BCP plan for IT: Making DR Plan and strategy. Testing DR scenario Bi-Annually
- Partnering with business and ensuring the appropriate closure for any given business requirement or concerns Monthly reviews with Business leaders to review IT metrics (KPIs) and support new requirement.
- Training the team and users on IT New Services Roll-outs: O365, SharePoint Online.
- Budgeting / Planning IT AOP for specific IT services & working on business cases as per the evolving business needs Vendor & Supplier Management : All IT related Software & Hardware
IT Technical Lead
Honeywell Technical Solutions
01.2012 - 09.2015
- Manage Lead the Servers Operation team for a Internal Tier 2 Datacenter with over 500+ servers / storage/networking devices using DCIM solution
- Leading team of 6 engineers to undertake critical projects to consolidate to virtualize the Data center to a large extent.
- Working as L3 to troubleshoot any technical Windows OS & VMware related issues.
- Providing guidance and leading a technical team to meet customer agreed OLA’s and supporting various IT related Project requirement from Infra side.
- Data center Consolidation & Refresh, Dell OME Implementation ,VDI Deployment, SRM Deployment and implementation for DR infra, Cisco DNAC, Cisco UCS Implementation -Private Cloud, MDT & WDS setup for Server Auto Deployment, Windows 2003 Mitigation Project
IT Service Consultant
Hewlett Packard Enterprise
01.2009 - 01.2012
- IT Operations Shared Delivery for US & EMEA region (Remote DC management)
- AD Management : User management , DC server provisioning, data and server Migration, Server OS up gradation, Remote hardware level troubleshooting for DC Servers. This infrastructure consists on HP Integrity Servers, HP Blades, IBM Blades, and Dell Power Edge Servers.
- Monitoring Active Directory performance related issues, Replication Issues & Troubleshooting for Web, File, Printer server Patching all the Windows Deployment, Staging & Production Servers through Microsoft WSUS, SCCM Server Upgrade Domain Controller & refresh the servers
- Ensure ITIL process: Incident, Change, and problem Management are followed across. Acts as a team lead/mentor for L1 & L2 support professionals.
- Prepare various Service delivery report and review with team
- Build SOP’s to enhance the delivery and reduce downtime for any service
IT Engineer
CMC (TCS Company)
01.2006 - 08.2008
- To Manage Multi-site CBS for Central Bank and Serving as lead Engineer for DND (GOI) Navy Engineering office.
- Responsible for upgrade, monitor & provide maintenances of all Intel based HP Servers: DC, DHCP, Backup, DNS, Antivirus (Symantec), NAS (EMC), SQUID Proxy (Red hat Linux), Application and Web Server.
- Managed Cisco switches and routers were monitored and maintained by us using Whatsup Gold Software.
- AD Management : User provisioning & management , Server provisioning, Schema Up gradation , data and server Migration , Server OS up gradation, Remote hardware level troubleshooting for DC Servers We were supporting 40 Servers with AD, Exchange 2003, Web Servers (IIS), Application and maintaining a Standard Customer set SLA.
- Designing backup strategy & ensuring scheduled / unscheduled backups as per the backup plan. Pro-active troubleshooting of software and hardware issues of HP ProLiant Servers through HP SIM server via SNMP.
- Updating service packs and security patches on all machines in domain through WSUS server that including Windows 2003 Servers and Windows XP Clients. Also update and maintain Symantec Corporate Antivirus Server 9.0 and the clients. Also Installing software by applying group based policy through GPMC.
Education
B. Tech - Electronics & Communication
Dr. APJ Abdul Kalam Technical University
Lucknow01.2004
Skills
Python
Certification
Microsoft Power BI Data Analyst (PL-900)
Timeline
IT Infrastructure Head (India)
Regal Rexnord Corporation (Marathon Electric India Pvt Ltd.)
07.2018 - Current
IT Business Partner
Universal Oil (Honeywell)
10.2015 - 07.2018
IT Technical Lead
Honeywell Technical Solutions
01.2012 - 09.2015
IT Service Consultant
Hewlett Packard Enterprise
01.2009 - 01.2012
IT Engineer
CMC (TCS Company)
01.2006 - 08.2008
B. Tech - Electronics & Communication
Dr. APJ Abdul Kalam Technical University