Deepak Chander Mathpal
Reservations & Sales Executives
New Delhi
Summary
Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.
Overview
5
5
years of professional experience
Work History
Reservations & Sales Executive
Associate Hotels India
New Delhi
04.2025 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Expanded market share with strategic territory planning and targeted prospecting.
- Enhanced brand visibility, coordinating with marketing to develop impactful campaigns.
Reservation Associate
Jomotel
08.2024 - 01.2025
- Streamlined reservation processes for improved accuracy and guest experience.
- Achieved high levels of accuracy when entering reservation details into the system, minimizing errors and potential conflicts.
- Worked closely with housekeeping staff to accommodate early check-ins or late check-outs whenever possible for guest convenience.
- Trained new associates on best practices for reservations management, contributing to overall team success.
- Provided exceptional customer service by responding promptly to inquiries via phone, email, or online chat systems.
- Handled cancellations professionally while attempting to retain business through rebooking efforts or offering alternative solutions.
- Improved communication between departments by providing timely updates on guest preferences and special requests.
- Enhanced customer satisfaction by efficiently handling reservations and addressing inquiries.
- Informed guests about loyalty programs available at the hotel, resulting in increased membership enrollment rates.
- Managed high call volume while maintaining a professional demeanor and providing accurate information.
Industrial Trainee
Taj Palace Hotel
08.2021 - 12.2021
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Managed documentation related to standard operating procedures, ensuring accurate record keeping and easy access for employees.
- Repaired, cleaned and maintained equipment.
- Conducted thorough quality inspections of finished products, ensuring adherence to company standards and customer satisfaction.
- Participated in continuous improvement initiatives that led to enhanced operational performance and cost reductions.
- Wrote reports and papers for various levels of technical users.
Education
Bachelor of Hotel Managements - Hotel Management
Delhi Technical Campus Affilated By GGISPU
Greater Noida (UP) 04.2001 -
Bartending -
Barwizard
New Delhi 04.2001 -
Skills
Business development and planning
Lead prospecting
Business networking
Sales funnel management
Relationship building
Product promotions
Cold calling
Timeline
Reservations & Sales Executive
Associate Hotels India
04.2025 - Current
Reservation Associate
Jomotel
08.2024 - 01.2025
Industrial Trainee
Taj Palace Hotel
08.2021 - 12.2021
Bachelor of Hotel Managements - Hotel Management
Delhi Technical Campus Affilated By GGISPU
04.2001 -
Bartending -
Barwizard
04.2001 -